Weekend Guest Ambassador

Cirrus • Alcoa, TN

9h

About The Position

Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Cirrus campuses. The Guest Ambassador/Concierge enhances customer relationships by driving the Service Essentials to create personal experiences by creating a world class environment. Work location may be at various campus offices.

Requirements

• High school diploma required. An Associates or Bachelors degree preferred.
• 1-3 years customer service and/or hospitality experience preferred
• 1-3 years aviation experience preferred
• Demonstrates professionalism
• Ability to work unsupervised
• Excellent communication and organizational skills
• Strong work ethic and critical thinking skills
• Attention to detail
• Thrives on independence and empowerment

Responsibilities

• Greet, engage, and host all customers, prospective customers, colleagues, contractors, and visitors
• Anticipate guests' needs and respond promptly
• Communicate the needs and observations of guests to other appropriate parties
• Maintain safe and secure surroundings, including escorting, handing-off, and tending to all parties on-site at any given time
• Support all departments and personnel to maintain positive company culture
• Coordinate with internal and external parties to ensure seamless experiences
• Act as a liaison between, to, and for all departments and the company as a whole
• Keep track of current personnel, company news, operations, and policies
• Provide support for any celebrations, escalations, or special circumstances in the customer experience
• Work closely with weekend Ground Support Operations, Flight Operations, and Maintenance personnel to accommodate customers’ needs
• Maintain common spaces (organization, stocking, cleaning, maintenance, reordering, etc.)
• Responsible for all individuals signing-in for their visit:
• Individuals must sign the Patriot Act presented
• Individuals should be presented with identification
• Individuals should be escorted by a Cirrus employee
• Organize and distribute customer and visitor badges daily
• Knowledge of company scheduling applications, digital communications, and in-person intel to contribute to weekly Concierge Reports.
• Concierge Reports cover: weekly delivery and training schedules, daily attendance, lunch orders, arrival and departure information, and any associated accommodations for that week
• Order, pick-up, and present daily lunch offerings for all guests and their hosts on-campus
• Refresh all common spaces, customer lounges, and briefing rooms with fresh stock and supplies.
• Communicate a weekend review to weekday team members
• Process retail transactions and collect payment for the Cirrus Store and communicate to the retail team
• Keep track of company courtesy vehicles, fueling and detailing each vehicle each weekend
• Receive and process aviation fuel orders and collect payment information
• Shuttle and escort customers to various buildings on the Vision Center campus; arrange transportation as needed
• Monitor parking at each building and provide visitors with parking passes during their visit
• Keep track of building accessibility, both in personnel badge access and in building lock schedules
• Energize the Cirrus Service Essentials
• Strives to improve service performance
• Additional duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees