Weekend Dispatcher

Radiant Plumbing and Air Conditioning • Austin, TX

3d • Remote

About The Position

This is a dispatch-first role with added responsibility. The primary focus is coordinating technicians, managing schedules, and keeping daily operations running smoothly. In addition to dispatching, this role supports inspections and special projects, making it a great fit for someone who likes staying close to the action and contributing beyond the basics.
Weekend coverage is critical to our success, so we are looking for someone who thrives in a fast-paced environment, can think on their feet, and knows how to keep technicians productive while delivering a 5-star customer experience.

Requirements

• High school diploma or GED
• 1+ year of dispatch experience, preferably in a technician-based environment
• Proficiency with Microsoft Office or Google Suite
• ServiceTitan experience required
• Strong organizational skills with the ability to manage competing priorities
• ServiceTitan experience is required
• Comfortable in a fast-paced, high-volume dispatch environment
• Highly organized with strong attention to detail
• Strong critical-thinking and problem-solving skills
• Able to multitask and shift priorities quickly
• Delivers a consistent 5-star customer experience
• Empathetic, upbeat, and professional with customers and technicians
• Confident under pressure and able to hold firm when needed
• Driven, dependable, and takes ownership of outcomes
• Able to work the Friday-Tuesday schedule from 9:00 AM-6:00 PM

Nice To Haves

• Home services industry experience is strongly preferred

Responsibilities

• Dispatch and coordinate technicians based on call priority, location, and skill set
• Build, manage, and adjust technician schedules in real time
• Debrief technicians and monitor workflow throughout the day
• Communicate clearly and proactively with customers regarding appointment updates and schedule changes
• Track technician performance and support operational goals
• Assist with inspections, including scheduling, coordination, and follow-up
• Support special projects related to operations, scheduling improvements, and workflow efficiency
• Partner with leadership to keep the dispatch function operating at a high level
• Help manage weekend demand and ensure technicians are set up for success

Benefits

• Medical, Dental, and Vision Insurance
• Pet Insurance
• Work from Home
• Employee Discounts
• 401(k) with 4% company match
• PTO, Paid Holidays, and Paid Parental Leave
• Company-provided laptop, monitor, and headset

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees