Wedding Event Services Manager

The Walt Disney Company • Celebration, FL

11h

About The Position

About the Role: As a Wedding Event Services Manager, you will play a crucial role in creating magical and memorable wedding experiences for couples. You will be responsible for planning, coordinating, and executing custom wedding events, ensuring every detail aligns with the couple's vision. This role is essential in maintaining Disney's reputation for exceptional service and creating unforgettable moments for our guests. This is a full-time position. The Wedding Event Services Manager will report to the Sales & Services Director - Weddings.

Requirements

• At least three years of experience planning and executing events within a high-volume environment.
• Proficiency in a Windows environment.
• Availability for weekends, nights, and holidays, based on wedding schedules.
• Strong written and verbal communication skills, including effective listening and phone etiquette.
• Ability to develop and maintain positive working relationships with Cast Members, clients, and operating areas.
• Focus on delivering exceptional guest service with speed and accuracy.
• Strong organizational skills with attention to detail and the ability to handle multiple priorities.
• Conflict resolution skills.
• Strong negotiating and influencing abilities.

Nice To Haves

• Knowledge and experience in the wedding industry.
• Proficiency in event sales and services software.

Responsibilities

• Plan, coordinate, and execute custom wedding events for up to 50-60 couples per year.
• Present creative ideas and detailed information to couples in a concise, well-organized manner.
• Manage multiple clients simultaneously, handling a high volume of emails, appointments, and meetings.
• Ensure all details are accurately entered into Disney Sales and Services Lightyear System.
• Collect all payments before the event and ensure final billing is accurate.
• Develop and maintain positive working relationships with Cast Members, clients, and operating areas.
• Deliver exceptional guest service with speed and accuracy.
• Handle conflict resolution and demonstrate strong negotiating and influencing abilities.

Benefits

• Disney offers a rewards package to help you live your best life.
• This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide.
• Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager