Web to Print Specialist
About The Position
Web to Print is one of the fastest growing segments of the commercial print and graphic design industry. This role is primarily responsible for support for Prisma’s e-commerce customer base and Web-to-Print business. Candidate must have experience in customer service. Previous background in the print industry is plus. Candidate must be comfortable with new technologies. Candidate must have excellent verbal and written communication skills, strong computer skills, be organized, detail oriented and have the ability to gain a basic understanding of order entry for Dokshop orders and other systems at Prisma. The ideal candidate is entrepreneurial, energetic, organized, continuously learning, customer-focused and professional. Qualifications: To perform this job successfully, an individual must be able to perform each of the following duties satisfactorily. The employee must be available 8 hours per day and willing to work overtime and extra days should the workload demand it. You must meet the physical requirements for the job and be computer literate and able to use MS Office applications, InDesign, MIS system, E-Mail and the Internet. Experience and education are important factors.
Requirements
- Previous customer service or print production experience preferred.
- Experience with Adobe Creative Suite required.
- High school diploma or equivalent.
- Must have excellent verbal and written skills and the ability to effectively communicate information and respond to questions from customers, employees and management.
- The employee is required to sit, stand, kneel and crouch.
- The employee must lift and/or move up to 20 pounds.
- Self-motivated with a proactive work style
- Be computer literate and able to use MS Office applications, InDesign, MIS system, E-Mail and the Internet.
- The employee must be available 8 hours per day and willing to work overtime and extra days should the workload demand it.
- Organized
- Detail oriented
Nice To Haves
- Fusion Pro, PitStop, Java, HTML experience a plus.
- Graphic Design degree or completed classwork.
- Additional coursework or industry training a plus.
- Previous background in the print industry is plus.
- Candidate must be comfortable with new technologies.
- Ability to gain a basic understanding of order entry for Dokshop orders and other systems at Prisma.
- The ideal candidate is entrepreneurial, energetic, organized, continuously learning, customer-focused and professional.
Responsibilities
- Answer customer calls and emails as the first line of support for our customers.
- Create templates
- Create and enter Dokshop orders for various clients
- Submit Help Desk requests for edits or new products
- Perform minor Dokshop product updates
- Work and update various online customer project management systems
- Respond to questions from Sales, Account managers and other internal departments
- Ensure consistent and accurate information is communicated
- Perform all assigned duties in a timely manner
- Maintain expected quality standards
- Demonstrate good problem solving skills
- Effective communication with employees and management
- Ability to interpret information quickly and react to situations
- Cooperation and willingness to help others accomplish their objectives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
