Web Support Specialist

Thumbprint • Orlando, FL

1d

About The Position

As a Web Support Specialist at Thumbprint, you’ll be a key player in keeping our eCommerce platforms running smoothly and efficiently. You’ll manage platform settings, create and set up products, prepare and help manage discount codes and credits, test site functionality, and maintain user lists and permissions. This role is perfect for someone who is detail-oriented, proactive, and passionate about making digital experiences seamless and easy to use. You will be part of a team that thrives in a fast-paced, tech-forward environment and values precision, collaboration, and creativity.

Requirements

• Bachelor’s degree in Web Development, IT, or a related field, or relevant professional experience preferred.
• 2-4 years of experience in Web Development required
• Experience managing eCommerce platforms such as Shopify.
• Strong knowledge of website testing tools and quality assurance practices.
• Exceptional organizational and communication skills, with the ability to manage multiple priorities effectively.

Nice To Haves

• Proficiency with data visualization tools is a plus.
• Familiarity with web technologies like HTML, CSS, and JavaScript is advantageous.

Responsibilities

• Manage platform settings and backend configurations across eCommerce sites.
• Create and set up new products, collections, and categories.
• Conduct thorough site testing and quality assurance to ensure a flawless user experience.
• Prepare and help manage discount codes, credits, and promotional setups.
• Maintain and update site user lists and permission levels.
• Support basic reporting needs and assist with pulling data as directed.

Benefits

• Competitive Paid Time Off
• Medical Insurance: Optional enrollment available after 30 days of employment
• 401(k) Retirement Plan: Optional enrollment after 90 days, with company contribution
• Wellness Reimbursement: Wellness credit available immediately upon hire
• Recognition & Anniversary Programs: Participate in the Merch Maker Assembly Program and Anniversary Milestone Program
• Summer Fridays: Enjoy half-day Fridays from Memorial Day through Labor Day
• Flexible Work Options: Remote or hybrid flexibility based on role and team needs
• Be the Customer Program: Eligibility to participate after 90 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level