Web Operations Specialist

Nekia Nichelle, LLC.•Chicago, IL

About The Position

The Web Operations Manager oversees the development, maintenance, optimization, and performance of all WordPress-powered websites across Nekia Nichelle, LLC and its divisions. This role ensures our digital platforms are polished, secure, high-performing, and aligned with both brand vision and business goals. This is a hands-on, systems-minded role for someone who understands WordPress deeply and enjoys owning the full lifecycle of web operations.

Requirements

Strong experience with WordPress (multi-site, LMS, e-commerce, or custom builds preferred)
Working knowledge of HTML, CSS, JavaScript, and PHP (intermediate level)
Experience with SEO optimization, performance tuning, and site security
Organized, proactive, and comfortable managing multiple platforms
A builders mindset—someone who enjoys improving systems, not just maintaining them

Responsibilities

Manage and maintain all WordPress websites, including business, corporate, LMS, multivendor, and fully custom builds
Update websites with digital ads, landing pages, and promotional content as needed
Ensure ongoing site health, security, and performance
Build, customize, and support WordPress websites ranging from templated to fully custom solutions
Configure CMS environments, plugins, themes, and third-party integrations
Perform intermediate-level custom development using HTML, CSS, JavaScript, and PHP
Optimize sites for speed, performance, and user experience
Implement SEO best practices and technical optimizations
Monitor performance metrics and proactively address issues
Handle website migrations including hosting, domains, and platform transitions
Support site launches, rebuilds, and restructuring initiatives
Support internal team members with platform setup and technical troubleshooting
Collaborate with editorial, marketing, and operations teams
Document processes, configurations, and best practices for internal reference