Web Operations Manager

Foundation Software•Strongsville, OH

About The Position

We're looking for a skilled and proactive Technical Web Operations Manager to be a part of our web service team that is responsible for managing and optimizing our portfolio of B2B product websites. In this role, you'll leverage your agency and web expertise to enhance mid- to large-scale digital experiences, ensuring performance, usability, security and scalability across all platforms. This is a hands-on opportunity for the selected candidate to be a part of a team of professionals that owns site architecture, collaborates cross-functionally, and continuously improves web functionality, user experience and process.

Requirements

Bachelor's degree in computer science or a related field (or equivalent experience)
3-5+ years of experience in a Webmaster or similar role
Proven experience managing and maintaining B2B product or e-commerce websites
To align and collaborate with existing web team that includes both a webmaster and UX/UI specialist
Ability to work across multi-departments – Marketing, IT, Security, Sales, Training and Customer Service
Proficiency in web technologies: HTML, CSS, JavaScript, PHP
Experience with CMS platforms, particularly WordPress
Familiarity with marketing automation tools (Salesforce, Pardot, etc.)
Experience with website performance optimization and hosting environments
Strategic and critical thinker with strong problem-solving skills
Strong communication skills, especially when explaining complex or abstract concepts
Ability to collaborate effectively with cross-functional teams and leadership
Ownership mindset with a passion for improving site architecture and performance

Nice To Haves

Agency experience strongly preferred
Background in software or technology industries preferred
Front-end development and/or graphic design experience is a plus

Responsibilities

Work with Marketing to plan and implement new site features and functionality
Monitor, troubleshoot, and resolve website performance issues
Debug and resolve issues related to content, links, user flows, and transactions
Maintain website security and perform updates to minimize vulnerabilities
Manage and deploy site updates while minimizing downtime
Optimize content based on SEO best practices in collaboration with SEO specialists
Test websites for usability, responsiveness, and cross-browser compatibility
Maintain and optimize virtual and cloud-based hosting environments
Contribute ideas to improve site functionality, UX, and performance
Collaborate with business and technical teams to deliver solutions aligned with company goals
Create and update page layouts and site content
Lead and coordinate work with outsourced web development resources
Manage backup systems, redundancy, and failover processes
Gather and analyze business and technical requirements
Create and adhere to SOPs, testing plans, CI/CD processes, WCAG.ADA compliance standards, data privacy, and templates to maintain efficiencies and standards