Wealth Ops Specialist - Contact Center

Citizens Financial Group • Johnston, RI

3d • Onsite

About The Position

The role of Wealth Management – Wealth Ops Specialist- Contact Center provides candidates with an introduction into the world of Investments Products via the delivery of world class customer service experience in our Contact Center. Candidates will be part of an integrated Investment Operations workforce and collaborate with departments responsible for opening/maintaining brokerage accounts, performing trades for equity/fixed income/mutual fund clients and assisting clients with money movements. Candidates will also participate in actions to efficiently carry out day-to-day Operations by assisting internal clients including, but not limited to, Financial Advisors, Sales Assistants, Risk-Management and Compliance. Primary responsibilities include Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers. Identify opportunities to help customers grow their assets by connecting them with a Financial Advisor to review their financial needs and goals. Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity.

Requirements

• Minimum of 1 year or more of bank/financial services customer service-related experience.
• Demonstrated work history of strong attention to detail.
• Demonstrated strong interpersonal, verbal, and written communication skills.
• Proven ability for positive and customer-focused mindset.
• Proven ability to be successful and adapt to a fast-paced, multi-dimensional work environment using strong time management skills.
• Proven ability to successfully analyze, problem solve and make decisions independently.
• Possess goal oriented professional approach with an interest in Wealth Management and Investment Products.
• Completed high school degree or GED equivalent.

Nice To Haves

• Securities Licenses such as SIE, Series 7 or Series 63 highly preferred.
• Demonstrated successful stable work history.
• Completed associates and/or bachelors college degree preferred

Responsibilities

• Field a variety of incoming customer calls with a passion to deliver high quality solutions for our customers.
• Identify opportunities to help customers grow their assets by connecting them with a Financial Advisor to review their financial needs and goals.
• Gain deeper knowledge and understanding of Wealth Management Investment products (Stocks, Bonds, Mutual Funds, Annuities) to handle customer inquiries with increasing complexity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees