Wealth Management Referral Solutions Architect

Wells Fargo • Charlotte, NC

1d • Hybrid

About The Position

About this role: Wells Fargo is seeking a strategic, outcomes‑oriented Wealth Management Referral Solutions Architect to design, implement, and scale the end‑to‑end referrals ecosystem across Wealth & Investment Management (WIM)—covering referral activity into WIM, out of WIM, and intra‑WIM. You will build from the ground up: architecting business processes, defining application business requirements, establishing controls, and launching tech‑enabled workflows that drive consistency, efficiency, and risk‑sound execution. This role operates at the center of the One Wells Fargo strategic imperative and converts ambiguous referral challenges into clear, validated, repeatable solutions. In this role, you will: Define the enterprise target state for WIM referrals (into / out of / intra‑WIM), including process architecture, handoffs, SLAs, controls, and success metrics. Translate strategy into clear business requirements and acceptance criteria for technology, operations, and risk partners. Break down large, ambiguous business problems into logical workstreams with defined pathways to delivery and measurable outcomes. Own day‑to‑day referral triage and escalation management to ensure operational consistency and high‑quality partner experience. Build new processes from the ground up—current‑state mapping, future‑state design, piloting, validation, scaling, and control integration. Establish and maintain a repeatable operating rhythm with dashboards, routines, governance, and visibility into progress and risks. Design and manage a technology‑enabled inquiry/escalation workflow; drive upstream improvements that reduce volume and streamline handoffs. Partner with Product and Technology on solution options, functional design, data requirements, and sequencing to ensure alignment. Identify risks and control gaps; collaborate with Legal, Compliance, and Operational Risk on integrated mitigations and durable process controls. Maintain audit‑ready documentation, including process maps, procedures, control narratives, and decision-right frameworks. Influence and lead cross‑functional partners—including Product, Legal, Compliance, CRG, Compensation, Finance, and Analytics—toward aligned decisions. Drive adoption and change management; deliver executive‑ready narratives, trade‑offs, recommendations, and validation results to support scale and continuous improvement.

Requirements

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

• Demonstrated ability to design and implement new, complex business processes—from discovery to scale.
• Strong problem‑framing and structured thinking—can break down large issues into logical workstreams and deliver a clear pathway to outcomes.
• Experience authoring business requirements and partnering with Product/Tech on delivery.
• Experience using data and delivery tools to support execution and decision making, such as Tableau, Power BI, and SQL for reporting, dashboards, and analysis.
• Familiarity with Agile delivery methodologies and tools (e.g. Jira) to manage work intake, prioritization, and delivery in partnership with Product and Technology teams.
• Proven track record establishing controls with Legal/Compliance/Risk and documenting processes/procedures to an audit‑ready standard.
• Excellent facilitation and influence skills across diverse partner groups; adept at navigating difficult conversations to a decision.
• Executive‑level communication skills.
• Customer service mindset with consistent follow‑through and ownership.
• Experience within Wealth & Investment Management (WIM), private wealth, brokerage/advisory, or adjacent bank/wealth referral models.
• Understanding of referral programs, incentive/compensation mechanics, suitability/compliance considerations, and cross‑LOB handoffs.
• Hands‑on experience standing up workflow/case management or inquiry management capabilities and reducing volume through upstream fixes.
• Familiarity with process mapping journey mapping, root cause analysis, and continuous improvement
• Experience leading or mentoring high‑performing teams and influencing without direct authority.
• Data‑informed decision making—comfortable with metrics, dashboards, and basic analysis to validate concepts and track performance.

Responsibilities

• Define the enterprise target state for WIM referrals (into / out of / intra‑WIM), including process architecture, handoffs, SLAs, controls, and success metrics.
• Translate strategy into clear business requirements and acceptance criteria for technology, operations, and risk partners.
• Break down large, ambiguous business problems into logical workstreams with defined pathways to delivery and measurable outcomes.
• Own day‑to‑day referral triage and escalation management to ensure operational consistency and high‑quality partner experience.
• Build new processes from the ground up—current‑state mapping, future‑state design, piloting, validation, scaling, and control integration.
• Establish and maintain a repeatable operating rhythm with dashboards, routines, governance, and visibility into progress and risks.
• Design and manage a technology‑enabled inquiry/escalation workflow; drive upstream improvements that reduce volume and streamline handoffs.
• Partner with Product and Technology on solution options, functional design, data requirements, and sequencing to ensure alignment.
• Identify risks and control gaps; collaborate with Legal, Compliance, and Operational Risk on integrated mitigations and durable process controls.
• Maintain audit‑ready documentation, including process maps, procedures, control narratives, and decision-right frameworks.
• Influence and lead cross‑functional partners—including Product, Legal, Compliance, CRG, Compensation, Finance, and Analytics—toward aligned decisions.
• Drive adoption and change management; deliver executive‑ready narratives, trade‑offs, recommendations, and validation results to support scale and continuous improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed