Wealth Custody & Clearing Operations, VP

State Street • Boston, MA

23h

About The Position

Wealth Custody and Clearing is seeking an accomplished operations and risk leader to serve as Vice President of Operations for our introducing broker-dealer. This executive will be responsible for day-to-day brokerage operations, including trading, account onboarding, cash management, account management, and advisor support. The ideal candidate will have a proven track record in establishing new business lines and collaborating with internal and external partners to drive operational excellence and regulatory compliance. International and institutional experience is a strong plus, reflecting the global and sophisticated nature of our client base and operations. A digital-forward mindset and a passion for leveraging artificial intelligence (AI) to transform operational workflows, drive automation, and optimize both team and individual productivity are essential for success in this role. This position reports to the Wealth Custody and Clearing Principal Operations Officer, and will be based in Boston, MA or Austin, TX. Why this role is important to us As Wealth Custody and Clearing expands into broker-dealer operations, robust operational leadership is essential to our reputation, client trust, and regulatory standing. The Vice President will execute the operational framework for the new introducing broker-dealer, ensuring that all aspects of the business are implemented, and operated in strict accordance with FINRA, SEC, and industry best practices. This role will work closely with and serve as a key partner to Wealth Custody and Clearing leadership, compliance, and technology teams. The ability to identify, implement, and scale AI-driven solutions is critical—enabling the organization to streamline complex processes, enhance accuracy, reduce manual intervention, and deliver a superior client and advisor experience.

Requirements

• Deep, hands-on expertise in broker-dealer operations, including trading, account onboarding, cash management, account management, and advisor support.
• Demonstrated experience establishing new business lines and working with partners to deliver operational excellence.
• International and institutional experience, with an understanding of global markets, cross-border operations, and institutional client needs.
• Strong critical thinking, problem-solving, and decision-making skills to proactively address business, regulatory, and technology risk exposures.
• Ability to identify and articulate operational risk and control themes to senior management.
• Experience with risk assessments, control design and effectiveness, and first line assurance events (audits).
• Knowledge of key risk indicators, governance, oversight, and escalation practices for broker-dealer entities.
• Strong execution management skills for delivery of operational programs and initiatives, including new business builds.
• Ability to collaborate and work across multiple stakeholders, including legal, compliance, operations, and technology teams.
• A digital-forward thinker who embraces innovation and is adept at leveraging AI and automation to drive continuous improvement, workflow transformation, and productivity optimization.
• Undergraduate degree required; graduate degree preferred.
• 7–10+ years of related experience, or as part of a global leadership team.
• Demonstrated experience in broker-dealer operations and/or in building or operating a custodian or introducing broker dealer.

Nice To Haves

• Industry certifications (e.g., Series 7/24/63/79, CRCP, CCO) strongly preferred.

Responsibilities

• Manage day-to-day operations of the introducing broker-dealer, including brokerage operations, trading, account onboarding, cash management, account management, and advisor support.
• Design, implement, and continuously improve operational processes, controls, and systems to support business growth and regulatory compliance.
• Champion the adoption and integration of AI-powered tools and automation technologies to drive workflow efficiency, reduce operational risk, and enable data-driven decision-making across all operational functions.
• Partner with compliance and risk teams to ensure all operational activities align with FINRA, SEC, and other applicable regulatory frameworks.
• Develop and maintain policies, procedures, and controls for all brokerage operations functions.
• Drive operational readiness for new business lines, including process design, resource planning, and technology enablement.
• Serve as key point of contact for operational matters with internal and external partners, including custodians, clearing firms, and technology vendors.
• Mentor a high-performing operations team, fostering a culture of accountability, innovation, and continuous improvement.
• Collaborate with executive leadership to identify and mitigate operational risks, resolve escalations, and ensure seamless client service delivery.
• Support the firm’s response to regulatory examinations, audits, and inquiries related to operations.
• Prepare and deliver presentations for business risk committees, executive leadership, and the board of directors on operational performance, risks, and initiatives.

Benefits

• Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.
• For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees