WC Claims Supervisor (Texas Jurisdiction)

Ccmsi • Dallas, TX

5d • $90,000 - $100,000 • Hybrid

About The Position

Workers’ Compensation Claim Supervisor – Texas Location: Dallas, TX (Hybrid – 2 days in office after initial training) Schedule: Monday–Friday | 8:00 AM – 4:30 PM CT Salary Range: $90,000–$100,000 annually Direct Reports: 5 adjusters Build Your Career With Purpose at CCMSI At CCMSI, we partner with global clients to solve their most complex risk management challenges, delivering measurable results through advanced technology, collaborative problem-solving, and an unwavering commitment to their success. We don’t just process claims—we support people. As the largest privately-owned Third Party Administrator (TPA), CCMSI delivers customized claim solutions that help our clients protect their employees, assets, and reputations. We are a certified Great Place to Work® , and our employee-owners are empowered to grow, collaborate, and make meaningful contributions every day. Job Summary CCMSI is seeking an experienced Workers’ Compensation Claim Supervisor to lead a Texas-focused team out of our Dallas office. This role provides hands-on leadership for a team of adjusters handling Texas jurisdiction claims across multiple accounts and industries. This is an ideal opportunity for a strong Texas WC professional who enjoys mentoring adjusters, ensuring compliance, and owning outcomes—while still staying close to the work. Important – Please Read Before Applying This is a true claims supervision role, not an HR or administrative position. Supervisors must have hands-on workers’ compensation claims experience and a strong understanding of the full cradle-to-grave claims process, including investigation, evaluation, reserving, negotiation, and resolution. Candidates without direct claims adjusting experience will not be considered.

Requirements

• Supervisory experience in Texas Workers’ Compensation claims
• Active Texas Adjuster License
• Strong knowledge of Texas WC statutes, processes, and compliance
• Ability to manage competing priorities in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Reliable, predictable attendance within client service hours

Nice To Haves

• Prior experience supervising multiple accounts
• Strong coaching and mentoring skills
• Detail-oriented, collaborative leadership style
• Experience partnering directly with clients and carriers
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Lead, coach, and develop a team of up to 6 Workers’ Compensation adjusters, providing ongoing guidance, performance coaching, and professional development
• Oversee a team caseload of approximately 400-500 Texas Workers’ Compensation claims across multiple accounts and industries
• Review, assign, and supervise all claim activity to ensure compliance with CCMSI Corporate Claim Standards, client-specific handling instructions, and Texas Workers’ Compensation laws
• Ensure claims are investigated, evaluated, reserved, negotiated, and resolved accurately and timely throughout the full cradle-to-grave claims lifecycle
• Conduct file reviews, quality audits, and diary management oversight to ensure consistency, compliance, and best practices
• Provide oversight of reserve establishment and reserve authority, including review of medical, legal, damage estimates, and related invoices
• Authorize claim payments and negotiate disputed bills, invoices, and settlements in accordance with established authority and industry standards
• Directly handle or oversee complex and litigated claims, including coordination with legal counsel and external vendors (e.g., defense attorneys, surveillance, case management)
• Partner with clients, carriers, and internal teams to resolve escalated or complex claim issues
• Support onboarding, education, and training initiatives aligned with CCMSI and Texas-specific requirements
• Lead by example, reinforcing CCMSI’s Core Values, Best Practices, and client expectations
• Participate in minimal travel for file reviews and quarterly team meetings

Benefits

• 4 weeks PTO + 10 paid holidays in your first year
• Comprehensive benefits : Medical, Dental, Vision, Life, and Disability Insurance
• Retirement plans : 401(k) and Employee Stock Ownership Plan (ESOP)
• Career growth : Internal training and advancement opportunities
• Culture : A supportive, team-based work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees