Waterpark Supervisor

Pyramid Global Hospitality

About The Position

The Waterpark Supervisor supervises the lifeguard leadership team and lifeguards, ensuring the safety and well-being of all guests at the aquatic facility. This role involves coordinating lifeguard rotations, conducting safety drills, and providing guidance to team members. The Waterpark Supervisor is responsible for monitoring pool activities, enforcing safety protocols, and responding to emergencies promptly. They oversee the maintenance of safety equipment and ensure that all lifeguards are up to date with their certifications. The Waterpark Supervisor also acts as a key point of contact for both staff and guests, addressing concerns and ensuring a smooth operation. This position is vital in maintaining a safe, efficient, and enjoyable environment for everyone.

Requirements

High School Diploma or equivalent
Lifeguard Instructor Certified Must be obtained within 30 days of hire date
3+ years of lifeguard training experience
Customer service skills

Nice To Haves

Scheduling & recruitment experience preferred
Ability to lead, mentor, and coach a large group of team members to provide exceptional customer service in a safe atmosphere

Responsibilities

Daily pre-opening walk-thru of the waterpark to ensure that all equipment is in working condition and the park is clean according to resort standards.
Maintain documentation of the inspections highlighting potential safety concerns.
Work closely with Engineering & Park Service team to stay on top of maintenance and cleaning needs.
Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume.
Communicate with Human Resources on staffing needs.
Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests.
Participate in developing the SOPs for all aspects of the waterpark operation.
Conduct inventory and order supplies needed to operate the water park.
Maintain supply costs within budgeted amounts.
Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands.
Participate in Site Inspections and FAM trips to help the Sales team highlight the resort.