Waterpark Guest Service Supervisor

Showboat Hotel & Island Waterpark • Atlantic City, NJ

2d

About The Position

Responsible for ensuring the overall atmosphere of the waterpark meets, or exceeds, Island Waterpark Standards and guest expectations. The Guest Service Supervisor is responsible for directly overseeing a team of guest service professionals who maintain orderly daily operations while providing exceptional guest service and assisting guests as needed.

Requirements

• Must be 16 years of age or older
• Daily reconciliation of cash/credit sales and production of bank deposits when necessary.
• Leadership experience: proven ability supervise staff to provide exceptional customer service.
• Ability to complete tasks simultaneously.
• Leadership, problem solving, organization and communication skills.
• Strong customer service skills (verbal and written).
• Work flexible schedule including nights, weekends, and/or holidays as needed
• High school diploma/GED or related experience
• Prior experience working in an amusement or hospitality setting
• Strong customer service and oral communication skills
• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings, weekends, holidays, and extended hours as business operations dictates
• The ability to read and understand documents, drawings, and instructions (whether presented in written, oral, diagram or schedule form).
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to maintain Lifeguard certification, must be current.
• The ability to use a computer to communicate, create, and access information.
• The ability to stand and walk for long periods of time.
• The ability to work in a fast-paced environment.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch, etc.
• The ability to use hands to finger, handle, or feel and reach with the hands and arms

Responsibilities

• Daily supervision of a team of Guest Service Associates who assist guests with purchasing tickets, scheduled activities, season passes, waivers, lockers, and event tickets.
• Daily supervision of a team of Guest Service Associates who process guests' payments using cash, credit, gift cards, coupons, vouchers, etc.
• Providing assistance with guest service issues, including resolving problems and concerns, and processing refunds if required.
• Daily supervision of the waterpark Cabana rental program as well as the VIP seating program.
• Direct oversight of Guest Service Associates to make certain they follow all cash control procedures.
• Performs other duties as assigned by Waterpark management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED