Water Park Ops Manager - FT AM/PM

Reunion Resort and Golf Club • Kissimmee, FL

1d • Onsite

About The Position

Reunion Resort & Golf Club allows you to experience a Florida lifestyle like no other. Reunion Resort offers an endless array of features to explore including, three signature golf courses, a 5-acre water park with a lazy river, pickleball and tennis courts, 7 food and beverage outlets, bocce ball, mini golf, and fitness centers. The core of hospitality means serving others with genuine care; and we ensure that genuine care starts with each other. Our passion is to serve! We lead the industry in service excellence with the firm belief that an environment of growth generates better business outcomes. We foster open communication and innovation as the cornerstone of our workplace while implementation cross-utilization, career growth, and on-the-job training as part of our business model for the best results possible. Our Mission is to empower team members in delivering genuine, personal service providing a home away from home experience for resort guests and members alike. Our Vision is to be Florida’s leading resort destination for exclusive golf, unique amenities and lifestyle experiences. Reunion Resort and Golf Club offers comprehensive medical, dental, and vision insurance at 30 days of employment, 401K with employer match, PTO after 6 months of employment (FT employees), employee discounts and much more!

Requirements

• Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays
• Must have attention to detail, strong ability to multi-task, and time-management skills
• Must be able to sit, stand, and walk for long periods of time. Must be able to complete repetitive motions throughout shift such as reaching, pushing, pulling, lifting, carrying, etc.
• Must have strong written and verbal communication skills
• Must be trained or willing to be trained in First Aid/CPR/AED
• At least 2 years’ experience in food and beverage or waterpark management is required. Large luxury resort experience is a plus. Hospitality and/or F&B experience of at least 5 years is required.
• Must be 21 years of age or older
• Must be able to lift, push, carry, and pull up to 50lbs.
• Exposure to various types of Florida weather conditions including: sunshine, heat, and rain.

Nice To Haves

• Bachelor’s Degree in related field is preferred.

Responsibilities

• Follow and execute all daily responsibilities including checking emails, attend leadership meetings/training, control all areas of guest flow throughout the waterpark, control all controllable costs/inventory, create events within the waterpark to increase revenue with reasonable cost and execute/finalize all sales, events and marketing.
• Direct the overall operation of the water park facility department, to include but not limited to: food and beverage operations, children’s activities, corporate, group and member events, team member/internal events, and other recreational programs to drive and increase additional revenue.
• Assist department with any guest and member complaints/concerns and keep open communication with all departments.
• Organize and maintain a clean, safe work environment at all times.
• Provide flawless and friendly customer service interactions with all external and internal guests of all ages.
• Responsible for the completion and delegation (where appropriate and/or as assigned) of all administrative and budgetary duties associated with all areas of the Water park division, and outlying recreational/designated facilities, as listed above.
• Responsible for implementing resort-wide recreation specific special events and promotions: Conceptual, ROI–profit/loss projections, guest perception, entertainment value, marketing support, post-event evaluation.
• Develop a solicitation plan to recruit new concessionaire opportunities that enhance the guest experience and/or provide revenues.
• Responsible for monitoring annual contracts, licenses, insurances, audits, quarterly operation evaluations, guest satisfaction scores, ongoing policy enforcement.
• Producing regularly scheduled special events for our team members.
• Develop a working annual budget for the department, and control that budget throughout the year through forecasting, expense control, and P&L review.
• Develop policies, procedures, and future growth for the Water Park Departments.
• Assist owners and guests with concerns and comments relative to the water park operation.
• Assist in the development of department team members.
• Attend operational and departmental management meetings as required.
• Responsible for interviewing, hiring, training, payroll, and coaching & counseling recreation attendant, housekeeping and food & beverage service staff.
• Assist with the creation of menus, beverages, alcohol inventory, including content, and pricing.
• Create and communicate daily and weekly specials in outlets.
• Establish and maintain par stock of all related F&B equipment and product including alcohol.
• Establish and maintain par stock of all related recreational equipment within the Cove and Water Park facilities.
• Hold daily stand up meetings as well as monthly department meetings.
• Understand all Health Department requirements and regulations regarding pool facilities and maintenance.
• Understand all Health Department requirements and regulations regarding Kitchen and Food Safety.
• Regularly check all areas for maintenance requirements and follow up both FOH and BOH.
• Keep a close eye on correct billing to member accounts.
• Ensure responsible alcohol vendor practices are strictly adhered to.
• Ensure tightest control over Food & Beverage security of outlets, storage, and offices.
• Adhere to Reunion Resort and Golf Club company procedures and guidelines.
• Ensure customer satisfaction is met with the highest standard and regard for the overall guest experience.
• Assist all external and internal guest with all security and safety needs. Ensure all security and safety needs are reported with in-depth detail.
• Partner with Human Resources for hiring, disciplinary action, coaching, career growth, training, etc.
• Set department goals and support staff in reaching those goals
• Complete any additional duties/tasks assigned.

Benefits

• Reunion Resort and Golf Club offers comprehensive medical, dental, and vision insurance at 30 days of employment, 401K with employer match, PTO after 6 months of employment (FT employees), employee discounts and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees