Waterpark - Bag Checking Staff

Kalahari Resorts & Conventions•Sandusky, OH

2d•Onsite

About The Position

At Kalahari Resorts & Conventions, we don’t just create vacations—we craft unforgettable experiences. Home to America’s Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality. But we’re more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued. Through our partnership with charity: water, we’re also committed to bringing clean water to one million people in Africa. A Waterpark Bag Check associate will provide a genuine smile and friendly, responsive service to guests to help create a beyond expectation experience to guests coming and going from the indoor and outdoor waterpark. Bag Check associates will ensure guests are not bringing in prohibited items to any of the parks for the sake of safety; items include outside food and beverage, glass containers (including coffee mugs), and weapons. Associates are to actively participate as a team and use core values and service expectations listed in the Kalahari Promise daily.

Requirements

Able to greet guests warmly and maintain a friendly, calm demeanor during busy periods
Comfortable explaining bag‑check policies clearly and respectfully
Capable of de‑escalating minor frustrations or misunderstandings
Maintains awareness of surroundings and guest flow
Ability to stand for extended periods and perform repetitive bag‑inspection motions
Comfortable working in high‑traffic, high‑noise environments
Basic understanding of safety protocols (training can be provided)
Ability to recognize potential hazards (e.g., glass containers, sharp objects, alcohol)
Must be able to frequently communicate and develop rapport with guests and associates and have a working relationship with the resort management team
Must be able to work in a stationary position for long periods of times
Stand for extended periods and perform repetitive inspection motions
Lift, move, or inspect guest belongings of varying sizes and weights
Work in high‑traffic, high‑noise environments both indoors and outdoors
Must be able to work and be flexible with all shifts, weekends, and holidays
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Responsibilities

Conduct swift, thorough inspections of guest bags, coolers, strollers, and personal items according to resort safety standards
Identify and enforce rules regarding prohibited items, including glass, weapons, outside food and beverage, and unsealed or filled water bottles
Allow small, pre‑approved snack items in accordance with resort policy
Provide guests with a designated bucket to empty water bottles or dispose of prohibited contents safely
Confirm that each guest has a properly colored wristband for waterpark access
Direct guests without valid wristbands to the waterpark front desk for assistance
Greet guests warmly and maintain a friendly, professional demeanor during all interactions
Clearly explain bag‑check policies and reasons for restrictions when needed
Assist with line flow, answer basic guest questions, and provide directions to nearby amenities
Follow all safety protocols to ensure a secure environment for guests and team members
Recognize and escalate suspicious behavior, prohibited items, or safety concerns to security or management
Maintain a clean and organized bag‑check area, including proper handling and disposal of restricted items
Work quickly and accurately to keep entry lines moving during peak times
Adapt to indoor and outdoor environments, including varying weather conditions
Support crowd‑flow management to prevent bottlenecks at entry points
Assist teammates as needed to maintain consistent service standards