Waterpark Assistant Operations Manager

Pyramid Global Hospitality

10d•Onsite

About The Position

The Waterpark Assistant Operations Manager plays a critical leadership role in ensuring the safe, efficient, and guest-focused operation of the indoor waterpark, outdoor lagoon, and all aquatic attractions at OKANA Resort. As a key member of the waterpark leadership team, this individual works closely with Waterpark Managers to oversee daily operations, uphold safety and cleanliness standards, and deliver exceptional guest experiences. This is a highly visible, guest-facing role responsible for acting as the Manager on Duty (MOD) for the waterpark and aquatic facilities. The Assistant Operations Manager will support all aspects of operations including lifeguard supervision, staff development, guest service, maintenance coordination, and compliance with local regulations and Pyramid Global Hospitality (PGH) safety standards. This position requires strong leadership, operational expertise, and a passion for creating a fun and safe environment for families, groups, and all resort guests. As part of the Pyramid Global Hospitality family, the Assistant Waterpark Operations Manager is expected to embody our "people first" culture and contribute to a positive, team-driven workplace.

Requirements

High School Diploma or equivalent
Lifeguard Certified or Lifeguard Instructor Certified Must be obtained within 90 days of the hire date.
3+ years in Waterpark Management
Certified Pool Operator (CPO) license (Must be obtained within 90 days of the hire date.)

Responsibilities

Provide coaching and counseling to the team.
Clearly communicate the daily responsibilities of each team member.
Recognize and reward team members who go beyond the call of duty in terms of service and safety.
Conduct all required training with the team to stay current with water park and OSHA standards.
Maintain documentation of the inspections highlighting potential safety concerns.
Work closely with Engineering & Housekeeping to stay on top of maintenance and cleaning needs.
Recruiting, onboarding, training & scheduling of lifeguards and other service personnel to meet the daily demands of guest volume.
Communicate with Human Resources on staffing needs.
Leading the team to provide exceptional customer service and a safe environment for the enjoyment of water park guests.
Participate in developing the SOPs for all aspects of the waterpark operation.
Conduct inventory and order supplies needed to operate the water park.
Maintain supply costs within budgeted amounts.
Interact with the Sales and Front Office teams to understand and prepare for upcoming business demands.