Waterfront Rental Center Attendant

Lakeside•Marblehead, OH

1d•$14 - $16•Onsite

About The Position

The Waterfront Rental Center Attendant is ideally a customer service oriented, organized individual with skill in working in a fast-paced environment. Demonstrated ability to maintain a pleasant, friendly demeanor in a range of customer service interactions and employ a problem-solving mindset to meet guest needs. Responsibilities include, but are not limited to, learning and utilizing multiple registration software systems to book sailboat, kayak & paddleboard rentals, sailing lessons, boat rides and chair rentals. Assists other waterfront staff in managing vessel inventory for daily rentals. Prints and provides rosters to instructors and boat captains and maintains rental documentation such as waivers and sailing tests. The attendant works closely with the Waterfront Attendants, Sailing Instructors and Waterfront Supervisor to ensure coordination and smooth operations for waterfront activities.

Requirements

Mature high school graduate or older
ability to clearly communicate with customers and other employees
Guest service experience preferred
Administrative anddataentry experience in a retail-type environment is preferred
Proficiencyin Microsoft Office
Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals. Ability towriteroutine reports and correspondence. Ability to speak effectively before groups of employees of the operation or residents and guests of the property.
Reasoning Ability:Ability to solve practical problems d deal with a variety of concrete variables in situations where only limited standardization exists.The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:While performing the duties of this job, the employeeis regularly required tostand; walk; reach with hands and arms; stoop,climbor balance. Specific vision, depth perception, and ability to adjust focus arerequired.Must be able to lift heavy equipment and material up to 50 pounds withassistance.Mustbe able to climb ladders. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

Uphold Lakeside’s Mission Statement and personally represent its goals and values at all times while on the Lakeside grounds.
Provide general Lakeside information to guests and forward questions and concerns to proper departments.
Be knowledgeable of the events, programs, and the history and mission of Lakeside.
Maintain basic understanding of Computer systems and registration softwarein order toprocess guest transactions and registrations.
Process credit transactions.
Be able to develop,editandmaintainrental center procedures as needed.
Maintain clear communication with the Waterfront Supervisor, rental and sailing staffregardingrentals, customers’ special needs,schedulesand any program related issues.
Manage documentation and transactions as they relate to chair rentals.
Handle reservations and transactions for several activities, including, but not limitedto:rentals for Sunfish sailboats, kayaks and standup paddleboards, registration for wooden boat cruises, sign up for sailing lessons, sign up for pond boat building class, etc.
Register participants forrecreationevents.
Producereportsas needed.
Other duties as assignedby Waterfront Supervisor, Registration Coordinator and Director of Recreation.
Update and manage “Downtime Duties” checklist
Other duties as assigned by Waterfront Supervisor orDirector of Recreation