Waterfront Rental Center Attendant

Lakeside • Lakeside Marblehead, OH

19h • $14 - $16 • Onsite

About The Position

The Waterfront Rental Center Attendant is ideally a customer service oriented , organized individual w ith skill in work ing in a fast-paced enviro n ment . Demonstrated ability to maintain a pleasan t, friendly demeanor in a range of customer service interactions and employ a problem-solving mindset to meet guest needs . Responsibilities include, but are not limited to , learning and utilizing multiple registration software systems to book sailboat, kayak & paddleboard rentals, sailing lessons, boat rides and chair rentals. Assists other waterfront staff in managing vessel inventory for daily rentals. Prints and provides rosters to instructors and boat captains and maintains rental documentation such as waivers and sailing tests. The attendant works closely with the Waterfront Attendants, Sailing Instructors and Waterfront Supervisor to ensure coordination and smooth operations for waterfront activities.
About Lakeside Chautauqua: Lakeside Chautauqua is a family destination that has pioneered the act of nurturing the mind, body and spirit for over 150 years. Conveniently located between Toledo and Cleveland on Lake Erie’s south shore, Lakeside offers a robust summer programming season packed with cultural, educational, spiritual and recreational opportunities. Within the one-square-mile community, you’ll find hundreds of unique Victorian cottages, a concert auditorium, arts center, historic waterfront hotel, movie theater, pool, tennis, sailing, shopping, dining and much more. For more information, visit lakesideohio.com/employment. About Lakeside Sailing Center (LSC): The LSC, founded in 1977, originated because of an overall community desire to reintroduce the use of watercraft to our waterfront while offering established sailing skill certifications through the American Red Cross, now US Sailing.  This educational program is essential to our community as it offers not only recreational choices but also provides a sound understanding of vessel water safety, while adding a deep sense of fulfillment to those who choose to take on such challenges such as achieving various sailing certifications.  The involvement of our youth to adults is a symbol of community enjoyment and recreational challenge .  We have grown to be one of the largest Sunfish fleets in the U.S. and have expanded to teaching on Opties , Lasers and an FJ sloop.  Man-powered vessels are also part of our general waterfront usage.  Along with classes, the LSC has rentals of the previously mentioned.

Requirements

• Mature high school graduate or older ability to clearly communicate with customers and other employees
• Guest service experience preferred
• Administrative anddata entry experience in a retail-type environment is preferred
• Proficiencyin Microsoft Office
• Ability to read and interpret documents such as safety rules,operatingand maintenance instructions, and procedure manuals.
• Ability towriteroutine reports and correspondence.
• Ability to speak effectively before groups of employees of the operation or residents and guests of the property.
• Ability to solve practical problems d deal with a variety of concrete variables in situations where only limited standardization exists.
• The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• While performing the duties of this job, the employeeis regularly required tostand; walk; reach with hands and arms; stoop,climbor balance.
• Specific vision, depth perception, and ability to adjust focus arerequired .
• Must be able to lift heavy equipment and material up to 50 pounds withassistance.
• Must be able to climb ladders.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job .
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Uphold Lakeside’s Mission Statement and personally represent its goals and values at all times while on the Lakeside grounds.
• Provide general Lakeside information to guests and forward questions and concerns to proper departments.
• Be knowledgeable of the events, programs, and the history and mission of Lakeside.
• Maintain basic understanding of Computer systems and registration software in order to process guest transactions and registrations.
• Process credit transactions.
• Be able to develop,editandmaintainrental center procedures as needed.
• Maintain clear communication with the Waterfront Supervisor, rental and sailing staffregardingrentals, customers’ special needs, schedules and any program related issues .
• Manage documentation and transactions as they relate to chair rentals.
• Handle reservations and transactions for several activities, including, but not limited to: rentals for Sunfish sailboats, kayaks and standup paddleboards, registration for wooden boat cruises, sign up for sailing lessons, sign up for pond boat building class, etc.
• Register participants for recreation events.
• Producereportsas needed.
• Other duties as assignedby Waterfront Supervisor, Registration Coordinator and Director of Recreation.
• Update and manage “Downtime Duties” checklist
• Other duties as assigned by Waterfront Supervisor orDirector of Recreation

Benefits

• Employees are eligible for a season pass provided they work a minimum of 24 hours per week during the season; employees receiving Lakeside provided housing are required to work a minimum of 32 hours per week .
• Season passes are for employment use only and must be returned on the employee’s last day of employment .

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED