Water Utility Control Center (Trainee, Operator, & Senior)

City of Goldsboro•Georgetown, TX

6d•$31 - $50

About The Position

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Monitors the operation of the Georgetown Utilities distribution system. Ensures that all operations prioritize public and personnel safety, environmental protection and regulatory compliance. Incumbents in this classification are subject to on-call duties during emergency events. Applicants are encouraged to submit a cover letter and resume. ESSENTIAL FUNCTIONS: Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties that are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Monitors the operation of the utility transmission and distribution system to ensure that systems operate in the most efficient and safe manner possible during routine and emergency conditions, monitors security cameras at utility locations for security purposes. Monitors the distribution system telemetered data for all utilities; analyzes data related to system conditions and takes appropriate action to maintain or restore normal system conditions on both the water and wastewater systems. Answers incoming telephone calls to the Control Center; prioritizes calls to determine if they are emergency or non-emergency and the extent and type of assistance needed; follows up with customers to ensure that work completed was satisfactory, noting any problems and/or issues. Monitors and coordinates the operation of the GUS mobile radio system. Collects and maintains daily system operational records; collects information and completes required reports. Reviews and coordinates scheduled outages on the water and wastewater systems. Utilizes the Outage Management System to identify, locate and analyze customer outages on the distribution system. Coordinates confined space entries, issues confined space permits, and radioing during confined space events. Prepares and implements contingency plans for emergency situations, up to and including total system restoration. Provides utility meter change-out information to the utility billing office. Monitors police and fire radio communication for calls that may involve Georgetown Utility Systems and utilizes this information when prioritizing work orders. Performs other duties as assigned.

Requirements

Two (2) years of full-time experience in utility system operations.
OR Any equivalent combination of related experience and/or education and training that provides the required knowledge, skills, and abilities.
One (1) additional year of full-time experience may be substituted for one (1) year (30 semester hours) of the required education, with a maximum substitution of two (2) years.
Knowledge of: SCADA operation.
Water distribution and wastewater collection system operations.
Emergency operations.
Skill in: Reading and understanding one-line diagrams.
Operating a multi-line phone system, computers, and two-way radios.
Typing 40 words per minute.
Communicating effectively, both orally and in writing.
Establishing and maintaining effective working relationships.
Reading technical instructions, procedures manuals, and charts to solve practical problems.
Writing instructions, logs, and recording messages.
Using basic and advanced mathematics involving the practical application of fractions, percentages, ratios, and proportions or measurements, algebraic solutions of equations and inequalities, and mathematical classifications or schemes.
Guiding others and making frequent decisions affecting the individual, coworkers, and others who depend on safe and efficient operation and restoration of the system.
Valid Class "C" Texas driver’s license required. Out-of-state license holders must have a valid license and provide a three-year driving history.
Trainee Must be able to complete the 6-month qualifications in the manual provided by the deadline.
Operator Class D Distribution License and Class I Collections from the Texas Commission on Environmental Quality or must obtain a license within one (1) year of hire and complete the required learning in your qualification manual that was provided.
Senior Class B Water Distribution License and Collection 2 or Class C Water Distribution and Class 3 Wastewater License and complete the required learning in your qualification manual that was provided.

Responsibilities

Monitors the operation of the utility transmission and distribution system to ensure that systems operate in the most efficient and safe manner possible during routine and emergency conditions, monitors security cameras at utility locations for security purposes.
Monitors the distribution system telemetered data for all utilities; analyzes data related to system conditions and takes appropriate action to maintain or restore normal system conditions on both the water and wastewater systems.
Answers incoming telephone calls to the Control Center; prioritizes calls to determine if they are emergency or non-emergency and the extent and type of assistance needed; follows up with customers to ensure that work completed was satisfactory, noting any problems and/or issues.
Monitors and coordinates the operation of the GUS mobile radio system.
Collects and maintains daily system operational records; collects information and completes required reports.
Reviews and coordinates scheduled outages on the water and wastewater systems.
Utilizes the Outage Management System to identify, locate and analyze customer outages on the distribution system.
Coordinates confined space entries, issues confined space permits, and radioing during confined space events.
Prepares and implements contingency plans for emergency situations, up to and including total system restoration.
Provides utility meter change-out information to the utility billing office.
Monitors police and fire radio communication for calls that may involve Georgetown Utility Systems and utilizes this information when prioritizing work orders.
Performs other duties as assigned.