Water Service Investigator I

County of Kauai

20d

About The Position

Assists in conducting a variety of field investigations in connection with water service malfunctions, abnormalities, interruptions, complaints, and activities related to water conservation and reduction in unaccounted for water; receives training and performs selected phases of investigative work on a progressively responsible basis; and performs other related duties as required.

Requirements

A combination of education and experience substantially equivalent to graduation from high school; and one (1) year of general work experience, and one and one half (1 ½) years of specialized work experience in the examination, interpretation, and/or application of laws, ordinances, rules and regulations, and/or policies and procedures.
Qualifying General Work Experience: Any work experience which may involve the basic skills: reading, writing, computation, and communication.
Possession of a valid motor vehicle operator’s license (Hawai‘i type 3 or equivalent) and any appropriate licenses or certificates as required of the position.
Applicants will be required to qualify on a written examination.

Responsibilities

Assists in investigating the causes of water service malfunctions, abnormalities, interruptions, and complaints
Reviews office history records and trends
Contacts consumer at service location to discuss water-related problems
Verifies meter readings
Checks for malfunctioning, damaged, or defective meters as necessary, and makes recommendations for repair, replacement, or testing
May assist with testing in the large meter testing program
Investigates the causes of unusually high or low consumptions and reports on findings
Installs and removes pressure recording gauges and meter recording registers in investigational work
Assists in detecting underground leaks in water distribution systems and in consumers' piping systems
Determines the basis for adjusting excessive water bills caused by leakages
Assists in locating and tracing affected water mains, water services, water laterals, consumer's pipes, and other utilities with the aid of various instruments and devices used in investigative work
Prepares maps and sketches to indicate the location and size of underground piping systems
Responds to other routine requests, inquiries, and complaints
Prepares detailed investigative reports
Keeps records and submits periodic activity reports
Attends in-service training classes
Performs other related duties as assigned