Water Restoration Supervisor

Servpro•Frisco, TX

About The Position

The Water Restoration Supervisor is responsible for managing and completing restoration projects in accordance with SERVPRO® processes and work orders. This role oversees job execution from initial response through completion, ensuring quality, safety, documentation accuracy, customer satisfaction, and cost control. The Supervisor leads Production Technicians, coordinates job requirements, and serves as the primary point of contact for customers, including residential, commercial, and insurance partners.

Requirements

Effective written and verbal communication skills
Minimum of one (1) year of experience in cleaning/restoration required
IICRC certifications required
Ability to travel locally or out of state as business needs require
Ability to regularly lift 50 pounds and up to 100 pounds with assistance
Exposure to chemicals and restoration environments
Ability to walk, stand, drive, sit, climb, and work for extended periods
Ability to climb ladders and work at ceiling heights
Ability to work in confined spaces (e.g., crawl spaces)
Ability to perform repetitive pushing, pulling, lifting, and carrying tasks

Responsibilities

Manage and monitor assigned jobs from start to finish, ensuring compliance with SERVPRO® standards and company procedures
Respond promptly to service calls and establish efficient job flow on-site
Coordinate job requirements, resources, timelines, and labor needs
Manage job file documentation to ensure accuracy, completeness, and timely updates
Monitor and control production costs to meet project budgets
Communicate clear expectations to Production Technicians and supervise daily activities
Ensure production work is completed as scheduled and meets quality standards
Resolve job-site issues quickly and effectively as they arise
Promote accountability, productivity, and professionalism within the team
Explain restoration processes and answer customer questions as needed
Monitor, communicate, and respond to customer needs or concerns to ensure satisfaction
Build and maintain strong relationships with residential, commercial, and insurance customers
Identify safety hazards and implement appropriate control measures
Enforce all safety procedures to protect occupants, employees, and job sites
Ensure proper use and care of equipment, materials, and company assets
Maintain cleanliness of vehicles, equipment, warehouse, and office areas
Protect and properly use all company equipment and materials
Participate in sales and marketing activities, including add-on services and security checks
Identify opportunities to enhance customer value and job scope when appropriate