Water Restoration Project Manager

Roto-Rooter Services Company•Pelham, AL

3d•Onsite

About The Position

Founded in 1935, Roto-Rooter is North America's largest plumbing, drain cleaning, and water cleanup services provider. Roto-Rooter operates businesses in over 100 company-owned branches, independent contractor territories, and approximately 400 independent franchise operations, serving approximately 90% of the U.S. population and parts of Canada. Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, water restoration, is growing quickly, and we are adding additional team members. We are hiring immediately for a Water Restoration Project Manager at our Birmingham branch, located is Pelham, AL. This position has a weekly salary plus commission.

Requirements

Knowledge of water Restoration industry and practices and insurance reimbursement for water mitigation claims
Strong customer service focus and able to communicate effectively with customers
Able to work in a fast paced environment
Fluent using Xactimate software

Responsibilities

Interact with customers, develop scope of work and work plan, monitor progress
Service as primary contact for the customer
Ensures customer satisfaction
Prepares/reviews estimates, acts as liaison with insurance companies, and interacts with other company personnel on collections
Ensures that technicians perform work in keeping with IICRC and RRSC guidelines
Performs water restoration sales and technician functions when needed
Ensures all documentation is complete
Manage and supervise all water restoration crews