Water Obstacle Course Supervisor – Splash Safari

Horseshoe Bay Resort • Horseshoe Bay, TX

1d • Onsite

About The Position

Role Overview: The Water Obstacle Course Supervisor is responsible for leading the daily operations of our premier "Splash Safari" in-lake adventure. Your primary goal is to ensure 5-star guest satisfaction by developing a highly motivated team and maintaining an active presence on the dock. You will oversee Attendants and Lifeguards, ensuring prompt, courteous, and safe service while driving sales and operational efficiency.

Requirements

• Leadership: Demonstrated leadership qualities with the ability to motivate and manage diverse teams.
• Communication: Strong written and verbal English communication skills; ability to disseminate information accurately to the public and staff.
• Experience: Basic technical knowledge of obstacle course operations and a strong background in hospitality.
• Professionalism: Maintain a superlative professional image, adhering to resort grooming and uniform standards (including slip-resistant, enclosed-toe/heel footwear).
• Flexibility: Must be able to work a flexible schedule, including weekends and holidays, as business demands change in a 24/7 resort environment.
• Stamina: Ability to be on foot and walk for up to 8 hours per day in an outdoor lakeside environment.
• Strength: Ability to frequently lift and/or move up to 50 pounds.
• Technical Proficiency: Ability to comprehend reading materials, follow safety protocols, and utilize reporting tools.
• Aptitude: Strong problem-solving abilities and a "TEAM" first mentality.

Responsibilities

• Operational Leadership: Assume full responsibility for the daily operations of the Splash Safari. Open and close shifts consistently using established manager checklists.
• On-Site Supervision: Maintain a constant presence in the dock area to monitor guest safety, associate performance, and overall flow of play.
• Staff Management & Development: Direct, coach, and train a team of Attendants and Lifeguards. Handle daily associate relations, including scheduling, time adjustments, and station rotations to ensure fairness and efficiency.
• Guest Relations: Initiate aggressive guest interaction by seeking feedback and ensuring complete satisfaction. Personally resolve guest challenges and last-minute booking adjustments.
• Revenue & Resource Control: Execute revenue and check control procedures accurately. Assist in implementing marketing plans to drive sales and work toward positive financial results within budget guidelines.
• Safety & Maintenance: Ensure a safe, sanitary, and environmentally responsible work environment. Manage equipment maintenance and repairs through the HotSos work order system and daily inspections.
• Problem Solving: Find immediate solutions for daily operational hurdles, such as staff call-outs or unexpected high-occupancy shifts.

Benefits

• Housing & Transport: Associate housing and shuttle services available.
• Dining: Weekly meal subsidies and discounts at resort retail and dining outlets.
• Perks: Golf and amenity privileges (subject to occupancy/business levels).
• Travel: Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.
• Insurance: Comprehensive Medical, Dental, and Vision plans.
• Financial Security: 401k plan with employer match.
• Protection: Critical Illness, Accident insurance, and Associate Relief Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees