Water Obstacle Course Attendant

Horseshoe Bay Resort • Horseshoe Bay, TX

1d

About The Position

As a Water Obstacle Course Attendant at Splash Safari, you are
the face of our premier in-lake adventure. Located at The Yacht Club, you will
manage the guest check-in process, ensuring every visitor receives a friendly,
efficient, and professional welcome. Your goal is to facilitate a seamless
transition from the shore to the water while maintaining the elite service
standards of Horseshoe Bay Resort.

Requirements

• Must be at least 16 years of age.
• Previous customer service experience is required.
• Basic math and accounting skills; excellent telephone etiquette and interpersonal communication.
• Must be outgoing, detail-oriented, and able to anticipate guest needs before they are expressed.
• Maintain a professional image through strict adherence to uniform and personal hygiene standards.
• Must fluently speak, read, and write English.
• Ability to stand and walk for extended periods in a fast-paced outdoor environment.
• Ability to ascend/descend stairs daily and occasionally lift/move up to 20 pounds.
• Ability to remain calm, pleasant, and productive under stressful or high-occupancy situations.
• Must possess a strong sense of "TEAM" and the ability to work with minimal direct supervision.

Nice To Haves

• Experience in hospitality, marinas, or retail is highly desirable.

Responsibilities

• Elite Guest Service: Greet every guest using the "10/5-foot rule," maintain consistent eye contact, and personalize the experience by using the guest’s name throughout the interaction.
• Reception Management: Execute daily opening and closing procedures for the reception area with total consistency. Ensure the check-in and waiting areas remain organized, clean, and welcoming.
• Operations & Scheduling: Manage guest check-ins and check-outs accurately. Resolve scheduling conflicts and address guest concerns with a professional, solution-oriented mindset.
• Promotion & Sales: Actively promote marina services, retail offerings, and resort-wide programs or discounts to enhance the guest stay.
• Administrative Accuracy: Prepare daily reports efficiently and monitor resource inventory, communicating restocking needs to management in a timely manner.
• Safety & Standards: Adhere strictly to all Standard Operating Procedures (SOPs) and lost-and-found policies. Remain stationed at assigned posts for extended periods to ensure constant guest support.
• Team Collaboration: Participate in staff meetings and training sessions. Work cooperatively with the Splash Safari and Activities teams to deliver a cohesive 5-star experience.

Benefits

• Associate housing and shuttle services available.
• Weekly meal subsidies and discounts at resort retail and dining outlets.
• Golf and amenity privileges (subject to occupancy/business levels).
• Exclusive discounts at over 100 Crescent Hotels & Resorts properties nationwide.
• Comprehensive Medical, Dental, and Vision plans.
• 401 (k) plan with employer match.
• Critical Illness, Accident insurance, and Associate Relief Fund.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees