Water Damage Restoration Lead Technician

PuroClean•Beltsville, MD

3d•$25 - $28

About The Position

With a ‘One Team’ mentality, manage and complete jobs according to PuroClean® processes per workorder. Respond to service calls when needed. Set up and establish efficient job flow, coordinate requirements for the job, complete job documentation, perform and supervise production work, and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site. Monitor all assigned jobs to ensure customer needs are met. Perform sales and marketing activities, including add-on sales and security checks. Communicate and establish relationships with commercial, insurance, and residential customers. Job documentation is completed in a timely and accurate manner. Production costs are maintained at the established rate. Add-on sales are made to customers. Communications to Project Manager, Operations Manager, General Manager or Owner, as appropriate, and customer are timely. Working to ensure all customer needs are met in a kind and sympathetic way, our Project Team Leaders take pride in going above and beyond customer expectations in their times of need by providing a world class level of service which sets up apart from our competitors in the industry.

Requirements

Candidates should meet one of the following experience and certification requirements: Minimum of 2 years of field experience, and IICRC Water Restoration Technician (WRT) Certification required , and one of the following: IICRC Fire and Smoke Restoration Technician (FSRT), or IICRC Applied Structural Drying (ASD)
Possess a valid driver’s license and safely operate company vehicles
Lift and carry equipment weighing up to 50 pounds
Work for extended periods in both large and confined spaces
Wear appropriate respirator equipment for extended periods
Pass a respirator fit test and medical evaluation

Responsibilities

Communicating the restoration process clearly to customers
Providing daily updates to insurance partners and centers of influence
Assessing job severity and evaluating the extent of damages
Understanding and promoting the company’s operational systems, including: Company CRM Xactimate Mitigate
Training new employees on technician responsibilities and company procedures
Maintaining a professional appearance and positive attitude at all times
Wearing the company-provided uniform as required
Fostering a strong team culture among field operations staff and across the organization
Following all OSHA regulations and company safety procedures and standards
Understanding and adhering to restoration procedures, including: Water damage restoration procedures Mold remediation equipment and procedures Fire and smoke cleaning tools and procedures Carpet cleaning equipment and procedures
Demonstrating a positive, team-oriented, can-do attitude at all times
Completing all necessary paperwork accurately and on time while delivering excellent customer service
Maintaining all equipment and vehicles in a clean, safe, and serviceable condition
Remaining available for emergency response work 24 hours a day, 7 days a week, as needed