Lead Water Restoration Technician

1-800 WATER DAMAGE of Newtown•Middletown Township, PA

About The Position

1-800 WATER DAMAGE is a trusted property restoration company serving customers across the nation. With locations spanning coast-to-coast, we help home and business owners return their property to its original condition, while restoring what truly matters—health and safety. Our team is fully vetted, IICRC-certified, and insured for your safety. We are seeking an experienced and dependable Lead Water Restoration Technician to oversee water damage restoration projects. The ideal candidate is a certified professional with strong leadership skills and expertise in water mitigation and restoration processes.

Requirements

High School Diploma or GED.
Must maintain a valid Driver’s License and maintain a safe driving record.
Must be able to exercise good judgment and to understand and carry out written and/or oral instructions, along with sound problem solving ability.
Must be able to stand; walk, sit, use hands to finger, handle, or feel – reach with hands & arms and talk or hear.
Must be able to regularly lift and or move up to 25 pounds.

Responsibilities

Lead and supervise restoration crews on water damage projects, ensuring safety and quality standards.
Assess water damage, develop restoration plans, and execute mitigation procedures.
Operate and maintain equipment (e.g., water extractors, dehumidifiers, air movers).
Communicate with clients, insurance adjusters, and team members to coordinate project timelines and updates.
Document project details, including photos, moisture readings, and work logs.
Ensure compliance with IICRC standards and local regulations.
Train and mentor junior technicians as needed.
Intake new losses via phone, email, and fax.
Monitor updates in DMS for job status, documentation of communication from insurance and customer.
Monitor updates in XactAnalysis/Alacrity/Lions Bridge daily.
Monitor field paperwork is completed and up to date.
Update Dropbox daily with status updates, files, and move for finalized billing.
Scheduling Subcontractors and Technicians for daily work.
Ordering materials testing for mold and asbestos for jobs.
Review work site and completed technician paperwork prior to releasing projects.