Water Billing Clerk (Finance)

Village of Schaumburg • Schaumburg, IL

6d • $22 - $32

About The Position

The Village of Schaumburg is seeking a detail-oriented and customer-focused individual to join our Water Billing Division JOB SUMMARY: This position reports to the Customer Support Supervisor and performs a variety of water billing functions within the water billing division, such as compiling and analyzing meter readings for accurate water billing, providing customer service regarding water billing and water usage issues, and processing activity in the water billing database. In this role, you will need to be capable of working in a team environment and engaging with the public in a helpful and professional manner.

Requirements

• Education equivalent to a high school diploma.
• A minimum of one year of experience in a customer service-related field with considerable analytical skills in evaluating and resolving customer service issues/complaints.
• Proficiency with current computer technology, job-specific software, and customer service systems.

Nice To Haves

• Basic knowledge of water billing principles and procedures is preferred.

Responsibilities

• Compiles and maintains the database for water billing and customer service; also used by other departments for verification of rentals, ownership information, occupancy, and phone numbers.
• Ability to post and verify daily payments from all sources and run monthly billing, penalty, and shut-off processes.
• Responsible for gathering and reviewing actual or estimated customer water reads to calculate amounts due based on current water rate schedules every month as well as when property has been transferred from one customer to another. This may include adjusting, issuing refunds, or setting up payment arrangements to assist residents.
• Reviews and completes incoming customer service requests including customer inquiries regarding billing, final billing, variances in consumption, and any other customer needs that are associated with the water account.
• Investigates, analyzes, schedules, and generates work orders based on public works technician availability and the issues outstanding. These responsibilities include all areas of the water division, such as billing and final read billing, variances in consumption, and customer service.
• Compiles and maintains water shutoff list.
• Maintains hard copy records of service orders and payments.
• Participates in special division and interdepartmental projects as assigned.
• Performs other duties as assigned.

Benefits

• flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund.
• paid holidays
• paid vacation
• sick leave
• tuition reimbursement
• succession development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED