Billing Clerk

Servpro•Bear, DE

About The Position

SERVPRO of Bear New Castle is hiring an Billing Clerk ! Benefits SERVPRO offers: Competitive compensation Superior benefits Career progression Professional development And more! As a Billing Clerk, you would be asked to assist office teammates and all customers by handling office tasks, providing polite and professional assistance via phone and e-mail, and generally being a helpful and positive presence in the workplace. Picture yourself here fulfilling your potential. At SERVPRO ® , you can make a positive difference in people’s lives each and every day! We’re seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO ® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Requirements

High school diploma/GED (preferred)
Must be knowledgeable in Microsoft Office
Attention to detail and problem-solving skills
Excellent written and verbal communication skills
Strong organizational skills with the ability to multi-task

Responsibilities

Documents detailed notes on accounts as needed to communicate account status and to document account queries for both internal and external parties.
Identifies trends affecting the client's A/R; collaborates with the operational team to ensure the client's account and works it daily on a timely basis.
Reviews the status of open accounts and contacts insurance companies and customers to resolve unpaid claims.
Enter customer and insurance information in Workcenter2.0 and Excel spreadsheets.
Answers or returns phone call to customers or clients regarding account status in a timely matter.
Contacts and/or checks insurance company portals to resolve payment denials and claim correction issues.
Identify and bill secondary or tertiary insurances.
Files charges and payments in accordance with the current filing methods in place.
Follows Management policies and procedures.
Reports compliance concerns.
Participates in corrective action for compliance related issues as needed.
Cooperates with compliance auditing, and investigations.
Other duties as assigned.
Accepts additional responsibilities willingly.
Cross- training on all systems to ensure a check and balance internally.