Watch Services Support Specialist

Signet Jewelers • Brentwood, TN

18d

About The Position

We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude. What you'll do: Receiving – Confirm and open delivered packages, verify watch contents and intake details. Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate. Quality Control – Verify functionality and completeness of all watch repairs before shipment. Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices. Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work. Additional Duties – Support special projects and cross-functional tasks as assigned. Consistent, regular attendance is an essential function of this role. What you''ll bring: Education: College degree preferred. Experience: 2+ years hands-on knowledge of mechanical and quartz watch movements is essential. Technical & Soft Skills: Basic computer proficiency required. Ability to use a box cutter and safely handle incoming/outgoing packages. Exceptional attention to detail and accuracy. Strong written and verbal communication skills. Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support. Highly organized with the ability to multitask and prioritize in a fast-paced environment. We have many opportunities available on our other career site pages. Click here to link to our careers page! Signet Jewelers is a people-first company. This core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. We're ONE Company, proud of our rich heritage, international presence, diversity, inclusion and equity we’re inspiring inside. We are Great Place to Work-Certified™ operating under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda and James Allen.

Requirements

• 2+ years hands-on knowledge of mechanical and quartz watch movements is essential.
• Basic computer proficiency required.
• Ability to use a box cutter and safely handle incoming/outgoing packages.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support.
• Highly organized with the ability to multitask and prioritize in a fast-paced environment.
• Consistent, regular attendance is an essential function of this role.

Nice To Haves

• College degree preferred.

Responsibilities

• Confirm and open delivered packages, verify watch contents and intake details.
• Prepare and ship completed watches back to customers, ensuring all details are accurate.
• Verify functionality and completeness of all watch repairs before shipment.
• Assist with entering watch intake data, customer estimates, and shipping invoices.
• Evaluate incoming watches to determine necessary repairs and communicate required work.
• Support special projects and cross-functional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees