Watch Services Support Specialist

Signet Jewelers • Brentwood, TN

18d

About The Position

We are seeking a detail-oriented and organized Watch Services Support Specialist to support the end-to-end workflow of our watch service center. This position is responsible for managing daily shipping and receiving, conducting quality control checks, evaluating incoming watches for repair, and assisting with data entry and customer estimates. The ideal candidate will bring technical knowledge of watch movements, strong organizational skills, and a team-focused attitude. What you'll do: Receiving – Confirm and open delivered packages, verify watch contents and intake details. Shipping – Prepare and ship completed watches back to customers, ensuring all details are accurate. Quality Control – Verify functionality and completeness of all watch repairs before shipment. Data Entry – Assist with entering watch intake data, customer estimates, and shipping invoices. Estimating – Evaluate incoming watches to determine necessary repairs and communicate required work. Additional Duties – Support special projects and cross-functional tasks as assigned. Consistent, regular attendance is an essential function of this role. What you''ll bring: Education: College degree preferred. Experience: 2+ years hands-on knowledge of mechanical and quartz watch movements is essential. Technical & Soft Skills: Basic computer proficiency required. Ability to use a box cutter and safely handle incoming/outgoing packages. Exceptional attention to detail and accuracy. Strong written and verbal communication skills. Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support. Highly organized with the ability to multitask and prioritize in a fast-paced environment. We have many opportunities available on our other career site pages. Click here to link to our careers page! SJR is a premier repair center specializing in jewelry and watch repair, as well as custom design. We also operate two retail jewelry stores in the Nashville area, providing a neighborhood jeweler experience with a passion for our customers. Since our start in 2002, we have striven to set ourselves apart in the industry by providing the best customer service and expert jewelry and watch repair to our clients. SJR National Repair Center currently operates in a 38,000 square foot facility located just south of Nashville in Brentwood, TN. With over 40 skilled bench jewelers and watch makers, we service nearly 4,000 jewelers nationwide. We are growing fast and looking for people to join our team with a passion for excellence. Applicants of all skill and experience levels are encouraged to apply! At SJR, our culture is deeply rooted in our passion for precision and craftsmanship. We are more than just a workplace; we are a community of skilled artisans and passionate enthusiasts who share a common love for watches and jewelry.

Requirements

• 2+ years hands-on knowledge of mechanical and quartz watch movements is essential.
• Basic computer proficiency required.
• Ability to use a box cutter and safely handle incoming/outgoing packages.
• Exceptional attention to detail and accuracy.
• Strong written and verbal communication skills.
• Able to adapt to multiple roles including shipping, receiving, estimating, and administrative support.
• Highly organized with the ability to multitask and prioritize in a fast-paced environment.

Nice To Haves

• College degree preferred.

Responsibilities

• Confirm and open delivered packages, verify watch contents and intake details.
• Prepare and ship completed watches back to customers, ensuring all details are accurate.
• Verify functionality and completeness of all watch repairs before shipment.
• Assist with entering watch intake data, customer estimates, and shipping invoices.
• Evaluate incoming watches to determine necessary repairs and communicate required work.
• Support special projects and cross-functional tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees