Watch Officer/Systems Administrator

Peterson Technologies•Annapolis Junction, MD

2d•$120,000 - $150,000

About The Position

System Administrator / Watch Desk position that provides support for a dynamic operational environment while maintaining the capability to interact with multiple levels of the Agencies organizations. The following roll will be responsible for supporting the current infrastructure by checking for system vulnerabilities and managing various Data flow / Watch desk projects. This position is also responsible for providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc. Responsibilities also include support for Windows operating systems. Including installing and loading operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. This position will also need to provide detailed documentation. For the required and desired qualifications, include what position the candidate acquired the said experience and one (1) example of what they did to gain that experience.

Requirements

Bachelor’s Degree in a technical field. Five (5) additional years’ experience in a Systems Administrative or Watch Desk position can be substituted for a bachelor’s degree
Minimum 3 years’ experience as a Systems Administrator or Watch Desk Analyst
Minimum 2 years’ experience with Microsoft Windows operating systems administration and industry best practices.
Minimum 1 years’ experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems
Past proven ability and willingness to work under the technical direction of senior staff.
Experience performing under various levels of urgency and ability to meet deadlines.
Experience communicating and documenting technical issues, risks, and approaches to direct reports, peers, superiors, and clients
Experience providing support for the escalation and communication of status to agency management and internal customers
Experience gathering requirements based on feedback and feature requests of users.
Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information
TS/SCI clearance with polygraph is required.

Nice To Haves

Previous Watch Desk Support experience
Information Assurance Technical (IAT) Certification

Responsibilities

checking for system vulnerabilities
managing various Data flow / Watch desk projects
providing request management support, which can include but is not limited to, account creation, removal, transfer, grouping, password management, as well as storage allocation, locality, recovery, backup, and restoration, etc.
support for Windows operating systems
installing and loading operating system software
troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance
provide detailed documentation