Waste Account Manager

Caterpillar Inc.•Clayton, NC

12d•$128,470 - $192,710•Onsite

About The Position

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Caterpillar’s Cat Technology Division is hiring a Waste Account Manager within the Business Development, Customer Success team in Autonomy & Automation. The Account Manager will be responsible for managing Cat Technology growth in the Waste Industry by developing technology strategies with key accounts, selling products like Cat Grade & Compaction, Command, Detect, VisionLink Productivity & Autonomy, gathering customer feedback, and working with commercial partners on new product development.

Requirements

Broad expertise in Relationship Management & Customer Focus: Builds lasting relationships with customers through reliability, honest communication, and continuous feedback and improvement. Consistently demonstrates and reinforces the importance of customer focus as a key organizational strategy.
Broad experience in Value Selling: Skilled at demonstrating the comprehensive value of products and services, distinguishing support options that meet well-defined customer needs, and sharing “value selling” best practices for waste customers within the organization.
Extensive experience in Negotiation: Ability to successfully complete significant negotiations, both internal and external and protect own position, while demonstrating willingness to achieve win-win.
Working knowledge of the Waste Industry: Explains own function’s role in the industry segment and engages with leading professional associations.
Working knowledge of Account Management: Capable of handling daily account activities, analyzing sales trends, and supporting current customers.
Decision Making and Critical Thinking Skills: Demonstrates the capability to thoroughly evaluate situations and make sound decisions informed by well-supported judgment, while also contributing to the documentation of data, concepts, participants, stakeholders, and procedures. Can effectively communicate customer technology needs in the waste industry using effective tools and techniques

Nice To Haves

Previous commercial roles involving dealer and/or customer facing operations
Knowledge of Caterpillar products and applications in the Waste Industry
Strong drive and organizational capabilities
Power BI experience preferred
Trimble Business Center experience preferred

Responsibilities

Develop and implement technology strategy for waste accounts
Translate the customer's feedback into a comprehensive technology strategy for key accounts.
Gain an in-depth understanding of the customer's business operations in order to recommend appropriate technology solutions.
Collaborate with internal teams and technology partners to drive sales
Coordinate with CAT Customer Solutions Core Region and Commercial Technology Teams to expand technology sales
Assist business and functional units in creating strategies based on customer feedback
Enhance waste service offerings for customers
Find opportunities to expand service options for waste accounts (e.g., Landfill Core Reports & Services).
Collaborate with Cat Digital to develop new reports for waste customers.
Growth in Cat Compaction & Cat Grade sales
Develop deep expertise in Cat Compaction and/or Cat Grade within the Waste Industry.
Promote increased sales of Cat Compaction & Cat Grade directly from the factory.
Train dealers and customers on Cat Compaction and/or Cat Grade, including both content creation and hands-on sessions.
Promote Cat Command & Autonomy
Work with key accounts on solution adoption
Find use cases that drive positive outcomes for customers