Wash and Detail Manager

National Indoor RV Centers • Surprise, AZ

6d

About The Position

National Indoor RV Centers is looking for a manager to lead our Nashville Wash & Detail Department. Come and work at our state-of-the-art location. We are a premier full-service RV company that values lasting relationships with our employees, customers, and the community.
We are growing fast and looking for those who are eager to become a long-term valued member of our NIRVC family.
If you want to work for the BEST... then we want to hear from you.
As a Wash and Detail Manager, you will:
Oversee the daily operations of the RV valet and wash/detail departments
Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
Schedule washing and detailing of coaches on the lot
Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
Be the main point of contact for storage customers for the facility
Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
Work with the sales and service departments to deliver superior customer service
Ensure all coaches meet our high standards through quality control checks
Approve units for release to customer
Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
Oversee proper customer billing for third-party wash/detail company
Hire, train, and manage a team of RV valet/porters
Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
Be sure all policies and procedures are followed and executed in a timely manner
Manage all team members in the department
Recruit & training new team members
Provide excellent customer service and address any customer concerns or complaints in a timely manner
Analyze department performance and develop strategies to increase efficiency and profitability
Maintain equipment and ensure that it is in good working order

Requirements

• High School diploma, or equivalent work-related experience
• 5-10 years of customer service experience in a management role
• Prior experience in valet or wash/detailing or a related field is preferred
• Team Manager of large crew - This is not a desk job; you will be working with your team for most of the day
• Able to train and retrain current employees and new employees using provided training methods
• Able to process paperwork (Windows Applications, Word, Excel, Outlook, etc.)
• Able to follow processes and procedures
• On your feet most of your shift
• Multitasking is a must
• Great communication skills required
• Customer service is vital
• Mechanically inclined
• Working Outdoors (in/around water)
• Being Aware and Attentive to Surroundings
• Adapt to change with a growing company
• Willing to come in on some weekends if needed
• Cleanliness is a must
• Attend critical meetings and be able to provide feedback on operations
• Drug free - must pass a drug test
• Legally able to work in the USA – we are an E-Verify employer
• Clean-cut appearance
• Valid driver’s license with a clean driving record
• Will require extended periods of standing, walking, and bending
• May require lifting or moving heavy equipment or objects
• Must be able to lift up to 25 lbs and/or move up to 50 lbs. with assistive devices
• May require working in tight spaces or at heights
• May require exposure to loud noises, fumes, or chemicals
• Will require working weekends or holidays
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

Nice To Haves

• Knowledge of Wash and Detail a strong plus.
• Demonstrated ability to establish structure, systems, and process to keep up with rapid growth.
• Ability to work well with others – we want to keep our place a friendly and cooperative workplace
• Positive and Can-Do attitude

Responsibilities

• Oversee the daily operations of the RV valet and wash/detail departments
• Manage a team of valet/porters, and third-party wash/detail technicians ensuring that all RVs are cleaned and detailed to a high standard, including washing, waxing, interior detailing/cleaning, and maintain a safe and efficient work environment
• Schedule washing and detailing of coaches on the lot
• Ensure move requests, valet moves, wash bay, exterior and interior building maintenance is being performed and kept to standard
• Be the main point of contact for storage customers for the facility
• Coordinate move requests for storage customers, working with the corporate office to ensure storage levels are closely monitored and managed
• Work with the sales and service departments to deliver superior customer service
• Ensure all coaches meet our high standards through quality control checks
• Approve units for release to customer
• Manage inventory levels of cleaning and detailing supplies, and order supplies as needed
• Oversee proper customer billing for third-party wash/detail company
• Hire, train, and manage a team of RV valet/porters
• Develop and maintain standard operating procedures for the valet department, while also ensuring third-party wash/detail company meets NIRVC standards
• Be sure all policies and procedures are followed and executed in a timely manner
• Manage all team members in the department
• Recruit & training new team members
• Provide excellent customer service and address any customer concerns or complaints in a timely manner
• Analyze department performance and develop strategies to increase efficiency and profitability
• Maintain equipment and ensure that it is in good working order

Benefits

• Medical, Dental, and Vision – Available 1st of the month following 30 days of employment
• Voluntary Supplemental benefits (STD, LTD, Life, Accident, Critical Illness)
• 401K
• Over 100 hours of PTO in the 1st year
• 4 paid Holidays and 40 hours of Floating Holiday
• Industry leading pay
• Brand new facilities
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED