Warranty Writer- Remote
About The Position
The Warranty Writer efficiently processes complex manufacturer warranty claims and other electronic repair orders. This is a remote, piecework structure position. What you'll do: Essential Duties and Responsibilities Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail. Reconcile / correct (when applicable) rejected claims in a timely, efficient manner. Attend occasional meetings, as needed – some optional, some mandatory. Reconcile / Process multiple location queue’s to reduce aging ERO’s. Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns. Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures. Produce various claims processing productivity reports. Report unresolved concerns and/or problems to Warranty Specialist / Manager. Maintain regular contact with management, Warranty and Maintenance Staff.
Requirements
- Minimum of a High School Diploma or GED.
- Minimum of 2 years administrative experience.
- Prior auto and/or dealership experience preferred.
- Minimum of 1 year warranty claim-related experience
- Strong customer service skills.
- Demonstrated knowledge of policy and procedures of claims submissions and/or claims prep of original equipment manufacturers (OEMs)
- Ability to work in a team environment as well as individually.
- Strong written and verbal communication, interpersonal, and organizational skills.
- Strong PC and Microsoft Office (Word, PowerPoint, Excel) skills.
- Ability to communicate effectively and efficiently and interact with all levels of the organization.
Nice To Haves
- Prior auto and/or dealership experience preferred.
Responsibilities
- Prepare and process complex vehicle warranty claims and non-warranty Electronic Repair Orders in designated timeframes across multiple lines with high level of attention to detail.
- Reconcile / correct (when applicable) rejected claims in a timely, efficient manner.
- Attend occasional meetings, as needed – some optional, some mandatory.
- Reconcile / Process multiple location queue’s to reduce aging ERO’s.
- Contact OEMs for necessary approvals and/or goodwill (after warranty) adjustments and processing concerns.
- Obtain approvals and adjustments within the organization’s and the manufacturer's policies and procedures.
- Produce various claims processing productivity reports.
- Report unresolved concerns and/or problems to Warranty Specialist / Manager.
- Maintain regular contact with management, Warranty and Maintenance Staff.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
