Warranty & Warehouse Administrator

Pritchard Auto Company•Rockdale, IL

About The Position

The Warehouse & Warranty Administrator is responsible for coordinating incoming and outgoing shipments, maintaining accurate inventory, and supporting the warranty process for Worldwide Equipment Sales. This role ensures parts and equipment move efficiently through the warehouse, warranty claims are processed accurately, and internal teams and customers receive timely support. The ideal candidate is organized, detail-oriented, and able to thrive in a fast-paced, team-driven environment.

Requirements

1–2 years of warehouse, shipping/receiving, or inventory experience preferred.
Strong attention to detail, organization, and follow-through.
Ability to lift up to 50 lbs and work in a warehouse environment.
Basic computer skills; experience with inventory systems is a plus.
Strong communication skills and ability to work collaboratively.

Responsibilities

Receive, inspect, and verify incoming shipments for accuracy and condition.
Log all incoming and outgoing parts and equipment into inventory systems.
Organize and store inventory using proper warehouse procedures.
Support internal departments by fulfilling part and equipment requests.
Complete regular cycle counts and assist with full physical inventory.
Identify inventory discrepancies and communicate issues to the operations team.
Maintain a clean, safe, and organized warehouse environment.
Submit and track warranty claims with manufacturers and vendors.
Verify warranty eligibility and gather required documentation (photos, notes, invoices).
Follow up on claim status and ensure timely reimbursement or replacement parts.
Maintain warranty files and records for internal and audit needs.
Provide general administrative support to the warehouse, parts, and service teams.
Collaborate with Sales, Service, and Operations to ensure timely workflow and customer support.