Warranty Technician - Amarillo

Betenbough Homes•Amarillo, TX

4d•Onsite

About The Position

Warranty technicians intentionally deliver a world class customer service experience to all homeowners through quality warranty service that builds trust and generates referrals. Core Functions Complete all assigned warranty work orders. Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls. Inspect all work for quality and completion within tolerances while delivering exceptional customer service. Order necessary supplies and deliveries for work orders in a timely manner. Maintain your work order and trade partner schedules with the provided company systems and technologies. Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.

Requirements

Basic home warranty repair skills
Communication
Problem Solving
Time Management
Planning/Organization
Mechanical Inclination
Must have a current and valid drivers license and must be able to be insured by company fleet insurance.
Ability to lift 20 - 75 pounds.

Nice To Haves

Bilingual: English and Spanish language skills preferred.
Experience in project management

Responsibilities

Complete all assigned warranty work orders.
Answer incoming warranty calls with professionalism and proper documentation, as well as conducting proactive calls.
Inspect all work for quality and completion within tolerances while delivering exceptional customer service.
Order necessary supplies and deliveries for work orders in a timely manner.
Maintain your work order and trade partner schedules with the provided company systems and technologies.
Direct trade partner interactions, such as problem solving, collaboration and accountability for work needed.