Warranty Technician 1
About The Position
Key Departmental Responsibilities Responsible for identifying incoming warranty packages and determining if the product meets warranty criteria. Maintains warranty claim status by documenting steps throughout the warranty process. Interface with production and sales teams to keep them informed of warranty testing results. Point of contact for customers with any questions or concerns regarding warranty claims. Prepare products for warranty testing including cleaning product using chemicals and equipment from assembly line. Perform testing of warranty product and determine root cause of failure modes found during testing. Provide analysis of testing results and communicate to management. Assists with vendor communication and vendor returns. Responsible for departmental shipping and receiving. Operate in conformance with the requirements of the Diesel Forward quality management system. Assist other employees both in and out of the department. Perform other related projects, duties and assignments as required. Provide feedback on system needs/changes.
Requirements
- High school diploma or equivalent required
- Strong mechanical aptitude
- Must be opportunity and solution-oriented, self-confident, flexible and an analyst who can translate data into information
- Well organized with a professional manner
- Candidate must possess strong initiative and a proven willingness to assume ownership for areas of responsibility
- Possess the ability to make informed decisions quickly and independently
- Strong inter-personal communication skills
Nice To Haves
- Customer service experience preferred
Responsibilities
- Identifying incoming warranty packages and determining if the product meets warranty criteria
- Maintaining warranty claim status by documenting steps throughout the warranty process
- Interfacing with production and sales teams to keep them informed of warranty testing results
- Serving as a point of contact for customers with questions or concerns regarding warranty claims
- Preparing products for warranty testing, including cleaning products using chemicals and equipment from the assembly line
- Performing testing of warranty product and determine root cause of failure modes found during testing
- Providing analysis of testing results and communicate to management
- Assisting with vendor communication and vendor returns
- Responsible for departmental shipping and receiving
- Operating in conformance with the requirements of the Diesel Forward quality management system
- Assisting other employees both in and out of the department
- Performing other related projects, duties and assignments as required
- Providing feedback on system needs/changes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
