Warranty Supervisor

Toyota Material Handling•Village of Greene, NY

4d•$83,000 - $105,000•Onsite

About The Position

Join our Toyota Material Handling North America Warranty Team as a Supervisor The Role: We’re seeking a passionate and dedicated Warranty Supervisor who brings strong decision-making skills and expertise to the table. In this role, you will collaborate with multiple departments and lead a dynamic and diverse team to achieve shared goals. We value innovative and creative ideas. If you enjoy tackling challenges with positivity and possess a can-do attitude, then this role may be great fit for you. What You’ll Be Doing: Collaborate with Technical, Legal, Compliance, Original Parts Manufacturers, and Raymond Aftermarket Teams Prepare and review communications and technical documents Establish and monitor key performance indicators Develop and deliver trainings/support for dealer engagement Ensure fair and consistent application of policies Propose and implement process improvements Provide updates and summary reports for stakeholders Supervise a team of Warranty Specialists Train on processes and oversee day-to-day successful warranty operations Implement and model a culture of continuous improvement What We’re Looking For: Experience in technical writing, cross-departmental coordination, dealer/customer communication Experience in warranty Familiarity with industrial equipment Strong data skills and experience with BI tools What Sets You Apart: Bachelor’s Degree Project Management and cross-functional coordination Strong attention to detail; process-oriented Analytical with objective problem-solving skills Understanding of Raymond products/industrial equipment Strong technical and professional writing skills Ability to prioritize under tight deadlines Proficiency in Microsoft Office; Power BI SAP knowledge Strong communication skills (written and verbal) Technically literate and documentation-focused Able to manage multiple moving parts and projects Data-driven approach to KPIs and performance tracking Continuous improvement mindset Where and When You’ll Work: This is an in-person role located at our Greene, NY location—ideal for those who thrive in a hands-on, team-oriented environment. What Your Total Compensation & Benefits Package will look like: Salary - $83,000 - $105,000 per year. Compensation depends on the selected candidate’s education and experience. Relocation: This role is eligible for relocation assistance based on current location World Class Benefits: Competitive Salary Performance Bonus Generous Paid Time Off and 13 Paid Holidays Affordable Medical plans and no-cost Dental & Vision options 100% 401(k) match up to 6% Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Tuition Assistance Program Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance Recognition and Kaizen (continuous improvement) Reward Programs Meaningful opportunities for personal and professional development Best in class work culture! Big Name | Big Opportunities | Life is Better at Toyota Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of “respect for people” and “continuous improvement”. With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career. Learn more here: https://www.toyotaforklift.com/careers [https://www.toyotaforklift.com/careers] and https://careers.raymondcorp.com/careers [https://careers.raymondcorp.com/careers] Follow us on Social Media: Working at Toyota Material Handling | Glassdoor [https://www.glassdoor.com/Overview/Working-at-Toyota-Material-Handling-EI_IE14275.11,35.htm]

Requirements

Experience in technical writing, cross-departmental coordination, dealer/customer communication
Experience in warranty
Familiarity with industrial equipment
Strong data skills and experience with BI tools

Nice To Haves

Bachelor’s Degree
Project Management and cross-functional coordination
Strong attention to detail; process-oriented
Analytical with objective problem-solving skills
Understanding of Raymond products/industrial equipment
Strong technical and professional writing skills
Ability to prioritize under tight deadlines
Proficiency in Microsoft Office; Power BI
SAP knowledge
Strong communication skills (written and verbal)
Technically literate and documentation-focused
Able to manage multiple moving parts and projects
Data-driven approach to KPIs and performance tracking
Continuous improvement mindset

Responsibilities

Collaborate with Technical, Legal, Compliance, Original Parts Manufacturers, and Raymond Aftermarket Teams
Prepare and review communications and technical documents
Establish and monitor key performance indicators
Develop and deliver trainings/support for dealer engagement
Ensure fair and consistent application of policies
Propose and implement process improvements
Provide updates and summary reports for stakeholders
Supervise a team of Warranty Specialists
Train on processes and oversee day-to-day successful warranty operations
Implement and model a culture of continuous improvement

Benefits

Competitive Salary
Performance Bonus
Generous Paid Time Off and 13 Paid Holidays
Affordable Medical plans and no-cost Dental & Vision options
100% 401(k) match up to 6%
Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
Tuition Assistance Program
Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
Recognition and Kaizen (continuous improvement) Reward Programs
Meaningful opportunities for personal and professional development
Best in class work culture!