Warranty Specialist

Staccato

5h•Onsite

About The Position

Built for Heroes and based in Florence, Texas, Staccato is on a mission to proudly serve those who protect and embody American freedoms. As the inventors of the 2011® platform—the World’s Best Shooting Pistols—Staccato manufactures its handguns and ammunition in America at their headquarters in Florence, TX. The Staccato 2011 has been approved for on- or off-duty carry by over 1,600 U.S. law enforcement agencies in just five years, including elite teams such as U.S. Marshals Special Operations Group, the Texas Rangers and Miami Dade Special Response Team. With a spirit of American ingenuity and commitment to its family of owners, Staccato guarantees its guns for life, and guarantees supply of its 9mm ammunition to subscribers of its ammo service. Staccato Ranch serves as the place where Staccato unites its family of patriots to celebrate freedom and elevate heroes every day. Staccato was ranked one of the Fastest Growing Private Companies in the Southwest by Inc. Over 25% of our team members are veterans and 100% are patriots. We strive relentlessly to achieve our best every day and are focused on continuous improvement and progress in everything we do. The mission of Staccato is to protect freedom and proudly build the best product possible for those who protect and embody American freedoms. The Warranty Service Specialist is responsible for coordinating post-production services, processing customer service requests, and managing communication between customers, dealers, and internal teams. This role requires a personable and detail-oriented individual who can effectively handle service logistics, manage Salesforce cases, and ensure accuracy in customer and compliance records. The Service Specialist acts as a central point of contact for customer correspondence and plays a key role in supporting Staccato’s reputation for exceptional service and reliability.

Requirements

Proficiency in Salesforce is required
Proficiency in Microsoft Office (specifically Word, Excel, Teams, and Outlook) is required

Nice To Haves

Prior customer service experience will be beneficial
Epicor and SFC experience will be beneficial

Responsibilities

Process Salesforce cases for service and maintenance plan purchases
Work directly with dealer/customer facing teams and Ecommerce personnel to coordinate post-production services
Facilitate logistics surrounding certified pre-owned product
Direct communication with customers surrounding requested services and/or maintenance
Communicating with customer facing teams to provide updates on services
Helping to provide tech support for dealer/ customer facing departments
Operating in various systems to update case information and support material control/ compliance