Warranty Service Technician
About The Position
Arise Homes is a new home builder and developer dedicated to providing beautiful, quality homes at an affordable price point. Join a dynamic and customer-focused team dedicated to helping families find their dream home. As the Warranty Service Technician, you will take ownership of maintaining a standard of quality and professionalism for our homeowners, ensuring a remarkable experience after closing. This role will serve our organization with a unifying attitude and mind towards excellence and service while self-performing, managing, and overseeing necessary work in Arise Homes during the 1-year warranty period.
Requirements
- Good time management and organizational skills.
- Proficient computer skills and knowledge of computer systems.
- Specific working knowledge of Microsoft Excel and Word.
- Good problem solving and planning skills.
- Mechanically and technologically inclined.
- Motivated, self-directed and can operate within proper guidelines.
- Good communication and interpersonal skills to work with homeowners, staff, vendors, and trade partners.
- Positive attitude and professional demeanor.
- Be open and prepared to grow professionally within the team as well as the overall company.
Responsibilities
- Deliver Arise Homes quality and value.
- Build relationships daily with homeowners, trade partners, and vendors.
- Supervise warranty service calls as needed, especially those requiring trade partners.
- Complete all warranty work that can be self-performed in home assignments.
- Give surveys to homeowners upon completion of warranty requests.
- Communicate daily with your team.
- Inspect all work for quality and completion.
- Finalize all warranty work orders, both reactive and pro-active.
- Schedule work orders, confirm appointments, and upload documents in the construction management system.
- Maintain communication with trade partners that work orders have been completed to finalize them in the system.
- Other miscellaneous duties as necessary.
Benefits
- Comprehensive Employee Benefit Package
- Competitive compensation with potential for profit sharing
- Opportunities to advance within a growing company
- 401k Retirement Plan with Company Match
- Paid Time Off Policy
- Access to professional and personal training, lunch and learns, leadership workshops and other development opportunities
- Opportunities provided to serve within the community
- Counseling services, solo retreats
- Vision trips
- Quarterly staff meetings and all-staff events
- $250 company match to non-profit
- A supportive team environment that values collaboration and growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
