Warranty & Returns Advisor - Multiple Time Zones Needed!

Air Lift Company • Lansing, MI

1d

About The Position

Air Lift Company is seeking to add 2 Warranty & Returns Advisors to our amazing team! Our Warranty & Returns Advisors are responsible for managing warranty claims, providing technical support, and ensuring seamless customer experience throughout the warranty process. The ideal candidate will have a strong understanding of automotive components, excellent communication skills, and a passion for resolving customer issues with empathy and efficiency.

Available Positions

1 Advisor to service our Eastern Time Zone customers. Hours would be 8:00am - 5:00pm ET
1 Advisor to service our Mountain and Pacific Time Zone customers. Hours would be 8:00am - 5:00pm PT (11:00am - 8:00pm ET)

Requirements

• 2–4 years of experience in warranty administration, technical support, or customer service in the automotive or aftermarket industry.
• Strong mechanical aptitude and familiarity with suspension systems or vehicle modifications.
• Excellent written and verbal communication skills.
• Experience with CRM platforms and warranty tracking systems.
• Ability to manage multiple claims and prioritize tasks effectively.
• Detail-oriented with a commitment to accuracy and customer satisfaction.

Nice To Haves

• Bilingual in English & Spanish
• Automotive aftermarket experience (hands-on or customer-facing).
• Familiarity with suspension systems, air systems, or related mechanical components.

Responsibilities

• Review, process, and resolve warranty claims in accordance with company policies.
• Communicate with customers, dealers, and distributors regarding warranty eligibility, procedures, and outcomes via, phone, email and web warranty portal.
• Provide technical support and troubleshooting guidance related to warranty issues.
• Maintain accurate records of claims, correspondence, and resolutions in CRM systems.
• Collaborate with engineering and quality teams to identify product trends and potential improvements.
• Educate customers on warranty coverage, product care, and installation best practices.
• Support continuous improvement initiatives in warranty processing and customer satisfaction.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed