Customer Service Representative - Multiple Time Zones Needed!

Air Lift Company • Lansing, MI

16h

About The Position

Air Lift Company is seeking to add 3 Customer Service Representatives
to our amazing team! Our CSR's plays a critical role in supporting Air Lift customers, installers, distributors, and end users by providing exceptional service through high‑volume inbound phone support. This position requires strong technical aptitude, ideally including automotive aftermarket knowledge, to effectively troubleshoot product questions and guide customers in selecting or using Air Lift products. The CSR is responsible for managing multiple customer interactions with confidence, accuracy, and excellent call‑control skills while maintaining a positive, customer‑centric attitude.

Requirements

• 3–5 years of customer service or service‑related experience, preferably in a technical, mechanical, or automotive environment.
• Strong technical aptitude with the ability to understand and explain technical concepts.
• Excellent verbal communication, active listening, and call‑control skills.
• Ability to handle high call volumes with professionalism and composure.
• Proficient with Microsoft Excel and Outlook.
• Experience using CRM or case‑management software.
• Strong problem‑solving skills, attention to detail, and commitment to accuracy.
• High sense of urgency and ability to multitask effectively.

Nice To Haves

• Automotive aftermarket experience (hands-on or customer-facing).
• Familiarity with suspension systems, air systems, or related mechanical components.
• Experience working in a technical support or product support environment.

Responsibilities

• Handle a high volume of inbound calls with professionalism, efficiency, and strong call‑control techniques.
• Assist customers with product inquiries, installation questions, basic troubleshooting, and warranty-related needs.
• Provide accurate, timely information while maintaining Air Lift’s commitment to exceptional customer satisfaction.
• Document all interactions thoroughly and accurately in the CRM system.
• Escalate complex technical issues to senior staff, technical specialists, or warranty team as appropriate.
• Develop a working knowledge of Air Lift products, including air suspension systems, accessories, and related components.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed