Warranty Excellence Program Specialist

TTEC • Dearborn, MI

1d • $70,000 • Remote

About The Position

The Warranty Excellence Program Specialist partners with Dealer Advocacy and Technology Managers to enhance dealer understanding, simplify processes, and coordinate the Warranty Excellence Program and related awards. This role serves as the subject matter expert (SME) for the Warranty Dealer Dashboard, working independently while collaborating directly with clients to ensure operational objectives are met.

Requirements

• Bachelor’s degree or equivalent relevant work experience
• 10+ years of experience with dealership service and warranty processes
• Exceptional verbal communication skills with the ability to clearly explain complex processes with professionalism and patience
• Strong written communication skills with excellent attention to detail (grammar, spelling, formatting)
• Demonstrated knowledge of Automotive Service and Warranty Policies
• Ability to work independently while partnering effectively with clients and Ford team members
• Project management mindset with strong planning, execution, and results-driven focus
• Proficiency in Microsoft Office, especially Word, Excel, and PowerPoint
• Minimal travel required (estimated twice per year)

Responsibilities

• Develop and maintain enhanced understanding of the Warranty Dealer Dashboard and Dealer Assessment Score (DAS)
• Serve as SME for: The Warranty Dealer Dashboard The Warranty Excellence Program
• Interface with internal technical teams (e.g., Qlik, GCQIS)
• Develop, produce, and host virtual dealer meetings to improve program understanding, including live Q&A sessions
• Investigate and resolve select program concerns via email, virtual meetings, and phone
• Support internal teams in understanding the Warranty Dealer Dashboard and Warranty Excellence Program
• Coordinate the Warranty Excellence Program, including: Program execution Continuous improvement and long-term growth initiatives Collaboration with internal teams to implement dealer rewards and outcomes Providing global program updates to other markets
• Coordinate, draft, and publish warranty-related dealer communications, including: Electronic dealer and field communications Monthly program performance reports Job aids
• Create and edit warranty-related PowerPoint presentations for both internal and external audiences
• Act as the liaison between program users and the IT team

Benefits

• Health, Dental, Vision, and Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation, Sick Time, and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees