Director of Program Excellence
About The Position
Little Stars Therapy Services is seeking an experienced clinical leader to step into the role of Director of Program Excellence. This position plays a critical role in ensuring high-quality clinical outcomes, strong operational execution, and audit-ready, compliant ABA programs across the organization. The Director of Program Excellence serves as a bridge between strategy and execution-partnering closely with executive leadership, clinical teams, and operational staff to translate organizational goals into measurable, high-impact outcomes. This role is ideal for a BCBA leader who thrives at the intersection of clinical quality, systems thinking, data, and leadership.
Requirements
- Master's degree in Psychology, Education, Applied Behavior Analysis, Healthcare Administration, or related field
- BCBA certification in good standing
- Minimum of 5 years of experience in ABA, behavioral health, or healthcare program management
- Demonstrated success leading clinical and operational teams with measurable outcomes
- Strong knowledge of ABA service delivery, payer requirements, and compliance frameworks
Nice To Haves
- Experience scaling ABA or behavioral health programs across multiple sites
- Background in process improvement, systems implementation, and cross-functional leadership
Responsibilities
- Oversee clinical quality systems aligned with organizational, regulatory, and accreditation standards
- Lead internal audits of clinical documentation, treatment plans, and program compliance
- Support preparation for payer, accreditation, and governing board audits
- Guide clinical leadership on quality improvement initiatives and remediation efforts
- Oversee day-to-day ABA program operations to ensure consistency, quality, and efficiency
- Translate strategic priorities into workflows, KPIs, and operational plans
- Develop, monitor, and analyze performance metrics related to clinical quality, productivity, and utilization
- Support caseload distribution, scheduling, and resource allocation across programs
- Review completed safety and incident investigations in collaboration with HR and EHS
- Provide clinical input on corrective actions and risk-reduction strategies
- Meet with teams involved in incidents to debrief, coach, and support improvement
- Ensure follow-up documentation meets regulatory and accreditation standards
- Develop dashboards and reports tracking outcomes, compliance, and performance
- Identify trends, systemic risks, and opportunities for improvement using data
- Collaborate with Training and Internship leadership to support targeted interventions
- Lead, mentor, and support clinical leaders and operational staff
- Foster collaboration between clinical and administrative teams
- Promote a culture of accountability, professional growth, and evidence-based practice
- Provide direct oversight of the Senior Analyst (SBA) team during the transitional year
- Coach and develop staff while maintaining performance and quality standards
- Participate in hiring, onboarding, and succession planning for key roles
- Support the transition of supervisory responsibilities to clinical leaders as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Director
