Director, Center of Excellence

NBCUniversal•New York, NY

19d•$120,000 - $175,000•Hybrid

About The Position

NBCU Advertising & Partnerships Center of Excellence (CoE) is looking for a Director who will lead our transformation projects as well our industry and NBCU product-specific training. The CoE team partners directly with the division’s leadership team as a trusted advisor, focused on upskilling our workforce and optimizing internal business operations. This is a high-impact role, collaborating with many cross-functional teams with constantly evolving priorities and demands. You will think strategically, arrive at a focused execution plan, and lead the plan to fruition. The CoE helps teams drive internal effectiveness and new initiatives forward by aligning the highest-level company priorities with effective day-to-day operations, and we help evolve early-stage ideas into future-growth initiatives..

Requirements

8+ years of professional experience, ideally in consulting or sales strategy/business operations roles
Significant experience in developing business strategies or managing cross-functional initiatives
Ability to capture data for decision-making through data visualization and strategic communication
Demonstrated ability to understand people and process issues impacting the business and develop both strategic and tactical solutions to tangible business challenges
Experience in all aspects of an L&D function, including needs assessment, designing and delivering training, and evaluating its effectiveness
Industry knowledge - Understanding the Media Sales landscape, marketing and sales process is a requirement for the role
Significant experience working with executive stakeholders
Ability to effectively use Microsoft 365 including Excel, PowerPoint, Word, SharePoint, Copilot

Nice To Haves

Forward thinking with the ability to foster innovation and creativity, while also maintaining a focus on day-to-day deliverables– strategic thinker who can put an executable plan in place and manage ongoing development
Self-starter and high degree of motivation to go above and beyond the task at hand
Excellent relationship-building skills; experience working closely with all levels and comfortable providing strategic recommendations
Highly collaborative - will need to form partnerships across many areas and be comfortable in a highly matrixed environment
Excellent communication, interpersonal, analytical, organizational, and presentation skills are required
Proven ability to manage conflicting priorities in a fast-paced environment
Ability to multi-task and work well under time constraints

Responsibilities

Consult with internal divisions, understand their needs for process efficiencies, employee upskilling on key business initiatives or systems strategies, and helps develop programs, training, and tools that will spark immediate impact
Locate and define new process improvement opportunities, creating a consistent enterprise approach across the division
Provide consultative services to the business functions regarding learning methods and tools and best approach to deliver information or train cross-functional teams
Collaborate with multiple distinct functions across the division to identify best-in-class knowledge and develop new means for distribution across the division
Work effectively with subject matter experts, instructional designers, and team members to develop training materials, visual toolkits, and eLearning modules
Network with industry organizations to development programs for our employees that will ensure we continue to be the best-in-class media sales organization
Assist in troubleshooting of operational issues as they surface; propose changes to systems and processes to fix root causes
Design, deliver and analyze data from employees, management and existing or past program evaluations
Create executive-level summaries and reports of programs and courses to present to senior leadership
Manage multiple employees