Warranty Engineer Key Responsibilities Warranty Performance Ownership Support/Participate warranty reviews with customers. Negotiate with customers (warranty claims and unauthorized charges) to decrease warranty financial costs. Monitor and manage Technical Factor percentages (TF%) with all customers to ensure unwarranted increases are eliminated. Lead end-to-end investigation of coatings-related warranty failures. Analyze warranty data trends and quantify/mitigate financial impact. Drive structured 8D investigations and corrective action validation. Coatings Technical Expertise Serve as subject matter expert for coatings processes on brake components. Evaluate pretreatment, curing cycles, thickness control, and durability testing. Support corrosion and adhesion lab testing analysis. OEM & Customer Interface Support OEM technical discussions and escalations. Prepare data-driven summaries and recovery plans. Participate in customer audits related to coatings performance. Cross-Functional & Supplier Collaboration Partner with Manufacturing and Suppliers on corrective actions. Support supplier recovery and chargeback activities. Update PFMEA and Control Plans related to coatings processes. Continuous Improvement & Risk Mitigation Identify recurring failure modes and preventive strategies. Improve warranty analytics dashboards. Reduce COPQ associated with coatings defects.
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Job Type
Full-time
Career Level
Mid Level