UT-LGR-9114-Warranty-EXP

Apollo Professional Solutions, Inc.•Phoenix, AZ

46d

About The Position

As a Customer Account Specialist with our team, you will be the face of our organization, interacting with internal and external customers on a daily basis to provide excellent customer service. Candidate should be team player who is self-directed, detail oriented and demonstrates critical thinking skills, taking initiative to address and resolve issues. High level of computer transactions daily, administering up to 150+ orders

Requirements

Warranty Customer Account Specialist
Bachelor's degree

Nice To Haves

Warranty Customer Account Specialist
SAP
US Government Repair Contract Administration
FAR's and DFAR's
CAV
PIEE 75185

Responsibilities

Customer interaction management, both internal and external
Administering commercial and military repair orders and their related activities including but not limited to acknowledging, quoting, and invoicing customer orders
Managing, interpreting, and executing customer contractual requirements
Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties
Determining validity and disposition of warranty claims
Adhering to Global Trade compliance regulations