SUPPLIER QLY WARRANTY MG

Scotsman Ice•Vernon Hills, IL

5d•$90

About The Position

Responsible for identifying and resolving all warranty issues for Scotsman, with the primary objective of driving down warranty spending and enhancing customer satisfaction. This position also holds primary responsibility for identifying warranty cost reduction opportunities for Kold Draft. A critical aspect of this role is leading negotiations for warranty supplier recovery for Scotsman. This position requires a keen ability to balance customer satisfaction with fiscal responsibility in all aspects of warranty cost management. This role directly contributes to our profitability and brand reputation.

Requirements

A bachelor’s degree in a technical, finance or business related area is required.
A minimum of eight-plus years of experience in data analysis and proven problem-solving capability.
This role demands strong leadership skills and the ability to guide cross-functional teams effectively.
It requires above-average data and product analytical ability, with a strong aptitude for understanding complex data sets and translating them into actionable insights. Demonstrated manufacturing process and product experience are essential.
Proficiency in database and PC applications is a must
Excellent communication skills are paramount for effective collaboration, negotiation with suppliers, and presenting findings to various stakeholders, including executive leadership.
The ability to manage and motivate teams in potentially hybrid or remote work settings is also crucial.

Nice To Haves

Experience in a manufacturing environment, particularly with durable goods, is highly preferred.
Strong preference for experience in modern analytics platforms (e.g., SQL, Tableau, Power BI) and the ability to leverage data for predictive insights.

Responsibilities

Cross-Functional Collaboration & Insight: Collaborate extensively with cross-functional teams, including finance, engineering, manufacturing, technical service and customer service. Provide insightful warranty data analysis and reports that directly drive strategic decision-making across these departments.
Data Analysis & Problem Solving: Perform comprehensive analysis of warranty data for both Scotsman and Kold Draft, identifying trends, improving product quality, and significantly reducing warranty costs.
Prioritize warranty projects for Scotsman and Kold Draft using available data from Warranty Costs, Customer Feedback, and Manufacturing Rejects.
Lead problem-solving efforts for Scotsman Ice and provide individual guidance as needed and appointed by Quality Improvement Teams. Manage cross-functional teams to implement product quality improvements that reduce warranty spending and drive customer satisfaction.
Financial Reporting & Reserve Management: Provide critical monthly warranty data to the finance team for accurate warranty reserve calculations and meticulous monthly reporting, ensuring consistency between divisions and compliance with the Finance and Control Manual section 3.04.
Supplier Quality & Recovery Leadership: Lead the supplier recovery process for negotiated settlements from a warranty perspective for Scotsman, providing analytical support to Kold Draft for their recovery process. Manage the supplier recovery process to ensure timely receipt of payments for field warranty returns.
Effectively resolve supplier quality issues, managing the warranty parts return process, utilizing warranty parts return data to identify root causes and implement precise corrective actions.
Work proactively with major functional suppliers to reduce incoming defects as they relate to outgoing warranty spending, driving overall supplier quality improvement.
Data Management & Maintenance: Provide major input for claims processing and the data warehouse information resulting from that activity. Responsible for all maintenance for parts and policy for warranty processing. Perform all maintenance for production and parts for the data warehouse.
Process Documentation: Develop and maintain process documentation for major warranty activities, ensuring clarity and consistency.
Team Leadership & Guidance: Oversee a warranty team, providing essential guidance and support to ensure a timely and accurate warranty and supplier resolution.
Performance Monitoring & KPI Reporting: Generate and analyze Key Performance Indicator (KPI) reports to meticulously track business performance, identify areas for improvement, and demonstrate value.
Reliability Reporting & Product Development: Deliver comprehensive warranty reliability reports to the engineering team, directly informing product launch decisions, contributing to product development strategies, and fostering a culture of continuous improvement.