Warranty Coordinator

Alfred Kärcher SE & Co. KG • Washington Township, NJ

6d • $20 - $24

About The Position

Inspect and document machines returned from the field for warranty evaluation and credit. Process dealer and customer warranty reimbursement claims. Respond to dealer and customer warranty inquiries via phone and email.

Requirements

• Bachelors or Associates Degree or equivalent combination of education and experience.
• Understands and uses Microsoft Office software, i.e., Outlook, Word, and Excel.
• SAP and data entry experience required. Ability to use and learn the SAP system.
• Able to learn the products that are returned for warranty credit.
• Collaborates willingly in a team environment.
• Demonstrates professional integrity and confidentiality.

Responsibilities

• Enter or update the credit order for the returned machines and accessories in the SAP system to generate the credit back to the dealer or customer
• Research and confirm the dealer’s repair claim met the requirements for warranty coverage based on both the warranty time period and the repair was due to a defect or workmanship
• Confirm the labor and travel reimbursement is within the warranty time guidelines
• Generate a warranty claim credit into the SAP system for each approved claim to include machine and part failure data, updating the historical repair of the machine and ensuring the credit order matches the approved claim
• Receives and responds to calls and emails regarding warranty questions from dealers and customers.
• Uses Microsoft Outlook, Word and Excel for communications and data updates

Benefits

• Medical, Dental, and Vision plan
• Paid Holidays (11 per year)
• Flexible PTO for exempt employees; generous PTO for non-exempt employees
• HAS, FSA and 401K matching plans
• Paid sick time, as well as short and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees