Warranty Coordinator, Houston

Homebound • Houston, TX

7d • Onsite

About The Position

About Us: Homebound is on a mission to make it possible for anyone, anywhere, to build a home using technology. Created by an experienced team of construction, real estate, design, and technology experts, Homebound is transforming the residential construction industry by improving the costly and inefficient process of building a home. We’ve created an entirely new way to build homes with technology powering every stage from start to finish to provide a seamless experience for our customers. Homeowners across the country can choose where they want to live, select a home plan that’s perfect for them, then personalize and buy it, all online. Homebound has raised $150M in capital from leading venture capitalists like Google, Khosla, Thrive Ventures, and we’re scaling quickly in places like Texas, Colorado and Florida. Come build your future with us. . About The Role: The Warranty Coordinator plays a critical role in the homeowner experience by managing all post‑construction warranty activities. This role is responsible for administering warranty claims, coordinating repairs, partnering with internal teams and trade partners, and serving as a trusted point of contact for homeowners after move‑in. This position requires construction knowledge, exceptional organizational and communication skills, and a customer‑first mindset. Warranty Coordinators are expected to manage multiple claims simultaneously while ensuring timely, high‑quality resolutions that align with Homebound’s warranty standards and service expectations. This role must be located in Houston, TX.

Requirements

• High school diploma or equivalent required
• 2-4 years prior experience in residential construction, warranty administration, customer service, or a related field preferred
• Experience working with subcontractors and service scheduling strongly preferred
• General understanding of residential construction methods, systems, and materials
• Excellent customer service skills with the ability to communicate clearly and professionally in challenging situations
• Ability to diagnose construction‑related issues and coordinate appropriate remediation
• Highly organized with strong time‑management skills and the ability to manage multiple active claims
• Detail‑oriented with strong follow‑through and accountability
• Comfortable using technology platforms and learning new systems

Nice To Haves

• Construction‑related training or certifications are a plus

Responsibilities

• Process, track, and manage homeowner warranty claims using Homebound’s proprietary technology platform
• Serve as the primary point of contact for homeowners regarding warranty questions, coverage, and claim status
• Coordinate warranty repairs with trade partners, subcontractors, and internal construction teams
• Educate homeowners on warranty coverage, limitations, and maintenance responsibilities
• Review warranty issues for trends, root causes, and opportunities for process or quality improvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED